CHA Malden Care Center - Cambridge Health Alliance
Medical Social Services • Malden, MA
About
CHA Malden Care Center (Malden Family Health Ctr) is a non-profit primary care facility in Malden, MA, operated by Cambridge Health Alliance. It offers general primary care for all ages, along with women’s health, acupuncture/integrative medicine, and access to the CHA Bone & Joint Center (orthopedics, sports medicine, physical therapy). The center hosts the Tufts Family Medicine Residency program. Key details: small staff (2 employees), multiple listed phone numbers for contact, and ties to community health and education programs.
Clinic Type
Medical Social Services
Address
195 Canal Street, Malden, MA 02148
Phone
781-338-0055
HIM3@CHAlliacne.org
Opening Hours
M-F: 8:00 am – 8:00 pm; Sat: 9:00 am – 1:00 pm
Telehealth
Same-day virtual visits through MyChart; Televisits in some clinics
Emergency Care
If you have a health emergency, call 9-1-1 or go to the nearest emergency room.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
How do I become a new patient?
For Primary Care, please call 617-665-1305 between 8:30 AM - 5 PM. Or, you can call one of our primary care centers directly.
How can I contact Patient Relations?
Do you have feedback on our services? Please contact our patient relations team at 617-665-1398 or use our easy web form.
How do I use eCheck-in for MyCHArt?
If you have a MyCHArt account, you can now use eCheck-in to review and update your information before you come for an in-person visit. eCheck-in User Guide is available in English, Kreyol Ayisyen, Português, Español.
What should I do if I have an urgent medical need?
Please visit CHA Somerville Campus Urgent Care at 33 Tower Street, Somerville.
Where can I find emergency room services?
You can find 24 hour care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital. When you go to a CHA emergency room, your CHA doctor will be notified about your health needs and can help coordinate your care.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Facebook: 84% recommend (based on 19 Facebook reviews) (19)
- medicals-health.com: Low, based on aggregated negative feedback in reviews (17)
Patients praise
- Some patients express appreciation for specific doctors and medical staff
- Reports of pleasant experiences with staff and effective clinical follow-up for certain conditions
- Positive experiences noted with short wait times in the waiting room and efficient triage process in some cases
Common complaints
- Difficulties with administrative tasks, including long wait times to reach office staff by phone and billing issues
- Complaints regarding rude or incompetent front desk and administrative staff
- Concerns about fragmented care, lack of continuity (seeing different doctors), and short appointment times
- Reports of perceived misdiagnoses and poor quality of care in some instances
"They refuse to help and make you, and make you feel like the biggest piece of garbage. The front desk staff are all rude as hell and completly incompetant."
— medicals-health.com"I have been going there for 4 years I moved to Lynn n still goes there very pleasant staff n doctors..."
— loc8nearme.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cathy Nguyen, PA-C - Cambridge Health Alliance — May 13, 2026
- Cha Malden Care Center - Healthgrades — Jan 2, 2026
- CHA Pharmacy - Cambridge Health Alliance — Jul 15, 2025
- Outpatient Counseling and Treatment - Cambridge Health Alliance ... — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
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