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About

CHA Malden Care Center (Malden Family Health Ctr) is a non-profit primary care facility in Malden, MA, operated by Cambridge Health Alliance. It offers general primary care for all ages, along with women’s health, acupuncture/integrative medicine, and access to the CHA Bone & Joint Center (orthopedics, sports medicine, physical therapy). The center hosts the Tufts Family Medicine Residency program. Key details: small staff (2 employees), multiple listed phone numbers for contact, and ties to community health and education programs.

Clinic Type

Pharmacy

Address

Malden Care Center (CHA Pharmacy)

Phone

781-338-8990

Email

HIM3@CHAlliacne.org

Opening Hours

M-Fri: 8:00 am - 8:00 pm; Sat & Sun: 9:00 am - 5:00 pm

Emergency Care

Get 24 hour care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital. For emergencies call 911.

Services Offered

  • CHA Pharmacy at Malden Care Center
  • Pharmacy services
  • Medication refills
  • Home delivery options (free)
  • Prescription switching

Insurance & Payment

Languages Spoken

FAQs

Did you know?

You can switch your prescriptions to the CHA Pharmacy and pick up or get free home delivery?

Do you have feedback on our services? Do you need a patient advocate?

Please contact our patient relations team at 617-665-1398 or use our easy web form.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Facebook: 84% recommendation rate (19 reviews)
  • Zocdoc: 4.86/5

Patients praise

  • Some patients report having positive relationships with specific primary care physicians
  • Appreciation for clinical care in some instances, including successful pain management and surgical follow-up
  • Some reports of low wait times in the waiting room

Common complaints

  • Rude or incompetent front desk and administrative staff
  • Difficulty reaching the office by phone (long hold times)
  • Issues with billing and overcharging
  • Perception of rushed appointments and reliance on medical students instead of experienced doctors
  • Reports of misdiagnosis or lack of personalized care

"The front desk staff are all rude as hell and completly incompetant. The nurses have no idea where to begin explaining about vaccines..."

Medicals-Health.com user review

"I have been going there for 4 years... very pleasant staff n doctors today I was in so much pain I could barely walk and I got an ease up with what they prescribed..."

Loc8NearMe user review (March 2024)

"My first time here and probably the last. Horrible customer service, Receptionist was rude and unpleasant."

Yelp user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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