CHA Malden Care Center
Primary Care • Malden, MA
About
CHA Malden Care Center (Malden Family Health Ctr) summary: - Type: Non-profit health center providing primary care for all ages. - Location: Malden, Massachusetts. - Services: Primary care; Women’s Health; Acupuncture and Integrative Medicine; Bone & Joint Center (Orthopaedics, Sports Medicine, Physical Therapy); affiliated Tufts Family Medicine Residency program; community health and education programs. - Facilities: Shared building with Bone & Joint Center; home to Tufts Family Medicine Residency. - Contact/info: Multiple CHA/CHA Alliance phone lines listed for the Malden site. - Workforce: 2 employees; medical-focused; affiliated with Mill Brook Pediatrics and Lake Compounce Amusement Park as talent sources.
Clinic Type
Primary Care
Address
CHA Malden Care Center, Malden, MA
Phone
617-665-1305
HIM3@CHAlliacne.org
Opening Hours
8:30 AM - 5:00 PM (primary care phone access)
Telehealth
Same-day virtual visits through MyChart; telemedicine options referenced
Emergency Care
24-hour emergency care at CHA Cambridge Hospital and CHA Everett Hospital; in-case of emergency call 911
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do you have feedback on our services? Do you need a patient advocate? Please contact our patient relations team at 617-665-1398 or use our easy web form.
Patient Relations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Facebook: 84% recommend (19 reviews)
- Zocdoc (overall rating): 4.86/5 (Not explicitly stated total count)
Patients praise
- Appreciation for specific doctors and medical staff
- Positive experiences with treatment effectiveness and follow-up care
- Welcoming and pleasant staff interactions mentioned by some patients
Common complaints
- Difficulty reaching the office via telephone
- Reports of rude or incompetent front desk staff
- Concerns regarding billing issues and overcharging
- Complaints about wait times and limited appointment time with providers
- Negative experiences with misdiagnosis and continuity of care
"i think theres a rule against answering phones at this office. idk what other explanation there is to explain the fact that they never answer. so frustrating."
— Loc8NearMe user review"It used to be a good practice with experienced doctors in the past but now this is one of the worst practice. Its full of medical students who will check you on behalf of the Dr. and will eat up all of the time and Dr. will see you for 5 min and if you have questions they will say time up."
— Medicals-health.com user review"I had a wonderful experience with all the staff. Great welcoming and very nice doctor."
— Zocdoc verified patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Malden Nutrition Center holding its own — Jul 6, 2026
- Malden Assisted Living Facility Earns National Recognition | Malden, MA Patch — Jun 16, 2026
- Malden Nutrition Center to close temporarily after 45 years — Oct 8, 2025
- Guardian Angel Senior Services Adds 13th Massachusetts Location - Guardian Angel — Oct 30, 2025
- Malden Installs Missing Man Table At Senior Center To Honor Veterans | Malden, MA Patch — Jul 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
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