CHA Malden Care Center - Cambridge Health Alliance
Urgent Care • Malden, MA
About
CHA Malden Care Center (Malden Family Health Ctr) is a non-profit primary care facility in Malden, MA, operated by Cambridge Health Alliance. It offers general primary care for all ages, along with women’s health, acupuncture/integrative medicine, and access to the CHA Bone & Joint Center (orthopedics, sports medicine, physical therapy). The center hosts the Tufts Family Medicine Residency program. Key details: small staff (2 employees), multiple listed phone numbers for contact, and ties to community health and education programs.
Clinic Type
Urgent Care
Address
195 Canal Street, Malden, MA 02148
Phone
781-338-0055
HIM3@CHAlliacne.org
Opening Hours
M-Fri 8:00 am - 8:00 pm; Sat & Sun 9:00 am - 5:00 pm
Telehealth
Same-day virtual visits through MyChart (televisits)
Emergency Care
Emergency room coordination at CHA Cambridge Hospital and CHA Everett Hospital; 911 in emergencies
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do you have feedback on our services? Do you need a patient advocate?
Please contact our patient relations team at 617-665-1398 or use our easy web form.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.8 out of 5 stars (97 reviews)
- Facebook: 84% recommend (19 reviews)
- Zocdoc: 4.86 out of 5 stars
Patients praise
- Some patients report friendly, kind, and courteous doctors and nurses
- Appreciation for efficient visits and not feeling rushed by specific providers
- Positive experiences with ongoing follow-up care for certain health conditions
Common complaints
- Difficulty reaching the office via phone or long wait times on hold
- Rude, unpleasant, or incompetent reception/front desk staff
- Perception of poor customer service and administrative issues
- Complaints about billing and overcharging
- Concerns regarding medical care quality, misdiagnoses, and feeling rushed during appointments
"i think theres a rule against answering phones at this office... so frustrating. been on hold for 30 minutes while i type this. not a one time occurrence either"
— Loc8NearMe"Since I first applied there theyve overcharged me multiple times, have taken weeks, or even months to return my phone calls, presented information in very confusing ways, and so on."
— Medicals-health.com"Very Efficient visit. I wasnt waiting very long and felt the doctor didn't rush through my visit."
— ZocdocSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cathy Nguyen, PA-C - Cambridge Health Alliance — May 13, 2026
- Cha Malden Care Center - Healthgrades — Jan 2, 2026
- CHA Pharmacy - Cambridge Health Alliance — Jul 15, 2025
- Outpatient Counseling and Treatment - Cambridge Health Alliance ... — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
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