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Clinic Type

Psychiatry

Address

242 Eastern Avenue St. Johnsbury, VT 05819

Phone

(802) 748-1700

Email

carberyneal@gmail.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

—

Team

  • Carbery Neal — ATR-BC, LCMHC, LPCAT, APA

Insurance & Payment

  • Yes

Languages Spoken

—

FAQs

Do you take insurance?

Yes

Do you take Medicaid?

Yes

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Andrew Koo): 2.7 out of 5 (7 reviews)
  • WebMD (Dr. Robin Lessoff-Perry): 4.5 out of 5 (2 ratings)
  • Recovered (BAART Behavioral Health): 4.7 out of 5 (not explicitly stated)

Patients praise

  • some patients appreciate attentive and non-judgmental care
  • providers recognized for spending quality time during assessments
  • availability of telehealth options for some specialists

Common complaints

  • reports of neglect and inadequate supervision of vulnerable clients
  • allegations of Medicaid billing fraud and upcoding
  • patient reports of being unheard or dismissed by providers
  • concerns regarding professional conduct and bedside manner
  • reports of poor follow-up care and communication delays

"Dr. Koo spent a long time hearing from our teenager, from family members, alone and together before making a recommendation . He seems easy to talk to and non-judgemental."

— Healthgrades review for Dr. Andrew Koo

"She was extremely unprofessional. The quality of psychiatric services in this state is notoriously bad... The appt. ended with her hanging up on me."

— Healthgrades review for Dr. Sara Pawlowski

"Horrible experience any time I've ever dealt with them... I called their crisis hotline and I asked her if I could go to the ER for help... she never even answered my question."

— LocalityBiz review for Northeast Kingdom Human Services

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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