Behavioral Health - Shenandoah Community Health
Mental Health Care • Martinsburg, WV • Since 1976 • 4 (Martinsburg, Winchester, Charles Town, Berkeley Springs) locations
About
Shenandoah Community Health (SCH) in Martinsburg offers integrated behavioral health services as part of its patient-centered primary care. Key details: - Services: Behavioral health integrated with primary care, plus related supports (care coordination, access to WIC, nutrition, and social services). - Locations: Martinsburg HQ and nearby Shenandoah Valley sites; primary Martinsburg address: 99 Tavern Rd, Martinsburg, WV. - Experience & scope: Nonprofit community health center founded in 1976; part of a broader range of medical and dental services. - Access: Accepts private insurance, Medicaid, Medicare, WV CHIP; sliding fee discount for eligible patients. - Contact: Main phone options include 304-263-4999 and 540-722-2369. If you’re seeking behavioral health specifically, SCH provides on-site behavioral health services integrated with primary care and is part of a broader slate of medical and social services in the Martinsburg area.
Clinic Type
Mental Health Care
Address
999 Tavern Road, Martinsburg, WV 25401; 1330 Amherst Street, Suite D, Winchester, VA 22601; 44 Trifecta Place, Suite 205, Charles Town, WV 25414; 106 Sand Mine Road, Berkeley Springs, WV 25411
Phone
304.263.7023
enrollaca@svms.net
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
Sliding fee program available for those who qualify; finances are never a barrier to care at SCH
Sliding fee, Insurance, Medicaid, Medicare, Commercial insurance
Languages Spoken
Pricing
FAQs
What services are offered?
Psychiatric assessment and treatment, therapy for individuals, couples, families, and groups, substance use counseling and treatment, medication management, and specialized therapies.
Commitments
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google, Rehab.com: 3.0 out of 5 stars (based on ~200+ reviews)
- Apple Maps: 2.2 out of 5 stars
Patients praise
- Specific clinical providers are highly praised for being professional, caring, and attentive
- Some patients report positive interactions with reception staff
- Minimal wait times reported by some patients
Common complaints
- Long wait times for appointments and while at the facility
- Negative experiences with front desk and administrative staff communication/friendliness
- Difficulty scheduling or getting timely follow-up appointments
- Perceived lack of empathy or care from some clinical staff
- Disputes over medication management policies and treatment approaches
"This is the most uncaring facility I've ever seen when it comes to patient care. Show up on time for appointments and everytime I sit for over an hour they decide to reschedule me."
— Yelp/Apple Maps reviews"Let me just say Dr. O aka Dr. Ostrow is AMAZING. He actually LISTENS to what the patient needs without over stepping his boundaries on his own opinions. He is the first doctor I have ever met that CARES about his patients."
— FindRecoveryCenter.com reviews"I had a fantastic experience! My wait time was minimal before being called back for my appointment. Kristy Divelbliss, PA-C and her nursing staff were absolutely wonderful—so professional, attentive, and caring."
— Rehab.com reviewsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More mental health care clinics in Martinsburg
Eastridge Health Systems is a Martinsburg, WV-based behavioral health provider offering crisis services, mental health treatment, substance use disorder services, intellectual/developmental disability support, and community integration. Key details: - Headquarters: Martinsburg, West Virginia, USA; presence in Germany - Services: Crisis services, mental health care, substance use treatment, IDD support, community integration - Status: Active; 4 offices (Martinsburg HQ and three WV locations) - Size & finances: ~20 employees; annual revenue $5–$25 million - Website: eastridgehealthsystems.org; LinkedIn: /eastridge-health-systems - Contact: 855-807-1258 or 304-263-8954 - Online presence: Moderate web traffic (approx. 977 monthly visits); bounce rate ~0.2%; pages/visit ~3.7 - Reviews: Employer rating 1.8/5 from 11 reviews - Notable notes: US-centric with a small international footprint; workforce mainly in Medical and supported roles Locations: - 235 S Water St, Martinsburg, WV 25401 (HQ) - 1212 N Mildred St, Ranson, WV 25438 - Martinsburg, WV (other listing)
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