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About

Valley Health is a nonprofit health system serving Virginia, West Virginia, and nearby regions. It operates multiple hospitals and clinics, with a focus on patient-centered care and community health. Key facts relevant to your query: - Primary care network: Valley Health runs a broad system of hospitals and affiliated clinics, including community-facing primary care services across its service area. - Martinsburg area coverage: While Valley Health’s main facilities are in Virginia (Winchester and surrounding towns), its network serves the West Virginia region and nearby communities, including Martinsburg, through affiliated primary care and hospital services. - Contact and locations: Main headquarters in Winchester, VA. For Martinsburg-specific primary care, contact Valley Health or visit their website to locate the closest Valley Health primary care practice near Tavern Road, Martinsburg. - Contact options: Phone and general inquiries available (example: 540-536-8000). For exact Martinsburg primary care clinic locations, you may need to use the Valley Health site’s locations finder or call to confirm an address and appointment availability.

Clinic Type

Primary Care

Address

1008 Tavern Rd. Suite 301 Martinsburg, WV 25401

Phone

681-247-1080

Email

payercontracts@valleyhealthlink.com

Opening Hours

Sunday: Closed; Monday–Thursday: 8:00AM–6:00PM; Friday: 8:00AM–5:00PM; Saturday: Closed

Telehealth

Telehealth Virtual Visits

Services Offered

  • Primary Care
  • Wellness checks
  • Basic immunizations
  • Evaluation, diagnosis, and treatment of chronic diseases (diabetes, hypertension, & more)
  • Evaluation, diagnosis, and treatment of acute medical needs (colds, influenza, and other illnesses)
  • Flu Vaccines
  • Medicare Annual Wellness
  • Pap Smears
  • Pelvic Exams
  • Preventative health screenings
  • Specialist referrals
  • STD Testing
  • Telehealth Virtual Visits

Insurance & Payment

Languages Spoken

FAQs

Care We Provide

Wellness checks for patients of all ages; Basic immunizations; Evaluation, diagnosis, and treatment of chronic diseases (diabetes, hypertension, & more); Evaluation, diagnosis, and treatment of acute medical needs (colds, influenza, and other illnesses); Flu Vaccines; Medicare Annual Wellness; Pap Smears; Pelvic Exams; Preventative health screenings; Specialist referrals; STD Testing; Telehealth Virtual Visits.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 4.0 stars out of 5 (3 reviews)
  • LocalityBiz: Mixed ratings (several 1-star, some 5-star) (Multiple reviews)

Patients praise

  • thorough and detailed care by some physicians
  • pleasant bedside manner and empathy from specific providers
  • professional and kind staff mentioned in some reviews
  • clear explanations of medical information

Common complaints

  • poor communication regarding prescription refills
  • long wait times past appointment time
  • unresponsive or rude office staff
  • difficulty getting calls returned or messages answered
  • perceived dismissiveness by some providers

"Dr Pickard was very thorough. Detail oriented. Pleasant. Great bed-side manner. Empathetic. I highly recommend Dr Pickard. Support staff is pleasant and knowledgable."

Yelp/MapQuest review by Wendell B.

"THIS PLACE IS A NIGHTMARE LOOK ELSEWHERE! ... The receptionists are rude, they tend to hang up on you, and never give call backs."

LocalityBiz review by Maranda Seifts

"Horrible communication, takes forever and half a dozen calls to get scripts refilled, took them 6 months to send the paperwork for a sleep study. Go anywhere but here."

LocalityBiz review by adam buccolo

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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