Martinsburg VA Medical Center | Veterans Affairs - VA.gov
Rheumatology • Martinsburg, WV
Clinic Type
Rheumatology
Address
510 Butler Avenue, Martinsburg, WV 25405-9990
Phone
988
erica.lewis3@va.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Telehealth available
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.7 out of 5 stars (based on 436 reviews) (436 reviews)
- CMS HCAHPS data (via Momentary): 4 out of 5 stars (based on 440 patient surveys) (440 patient surveys)
- Centers for Medicare & Medicaid Services (CMS): 4 out of 5 stars (overall rating)
Patients praise
- High quality of nursing communication
- Professional and attentive staff interactions in some experiences
- General cleanliness of the facility
- Positive performance in recent CMS reports with a 4-star rating
Common complaints
- Difficulties scheduling appointments and long wait times for service
- Complaints regarding communication and follow-up from staff
- Perceived lack of professional care and concern for patient needs
- Reports of poor experiences in the emergency department
"I have always found everyone at this hospital of the highest quality. Thank you yesterday to the hearing Dr that treated my father W Sawyer for your love and patience. And everyone that helped make his visit so smooth and safe."
— Birdeye Review"There coordination and appointment management is ridiculous. I have received numerous notifications of an appointment that was scheduled for me after the scheduled appointment date/time."
— FindRecoveryNow Review"The staff of Martinsburg VA have always been friendly, attentive to my needs, and above all professional in their performance."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Adaptive Athletes Play Strong At National Veterans Wheelchair Games | VA Martinsburg Health Care | Veterans Affairs — Jul 29, 2025
- WVU Medicine and Martinsburg VA Medical Center expand access to local neurosurgical care | Business And Economy | journal-news.net — Jun 9, 2026
- Operation Full Plate helps restock the shelves of Veterans Affairs Medical Center food pantry | Business And Economy | journal-news.net — Mar 18, 2026
- Mardi Gras spirit fills the halls of the Martinsburg VA Medical Center | Health | journal-news.net — Feb 17, 2026
- Veterans event aimed at raising awareness of overdoses, drug abuse | Health | journal-news.net — Aug 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
More rheumatology clinics in Martinsburg
Summary: - WVU Medicine Berkeley and Jefferson Medical Centers is a nonprofit hospital network based in Martinsburg, WV, within the West Virginia University Health System. - Services: primary care, specialty care (including rheumatology), and urgent care across its Berkeley Medical Center and affiliated facilities. - Locations: 2500 Hospital Drive, Martinsburg; 300 South Preston Street, Ranson; 2000 Foundation Way, Martinsburg (HQ); 3040 University Avenue, Morgantown. - Contact: main phone 800-516-5548. - Size and scope: ~159 employees; annual revenue around $6.5M. Active, private ownership. - Access: part of WVU Medicine, with a focus on comprehensive health services, including specialty care relevant to rheumatology.
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