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About

MercyOne North Iowa Emergency Care in Mason City is part of MercyOne, a non-profit healthcare system under Trinity Health. The Mason City location provides acute emergency services as part of MercyOne’s Des Moines-based network in Iowa. MercyOne offers hospital and clinic care, online access to records, and community health programs. For specific emergency department details (hours, services, contact), check MercyOne’s Mason City campus pages or call the Mason City location.

Clinic Type

Emergency Medicine

Address

45 Linden Drive

Phone

1641-428-7000

Email

todd.mizener@mercyone.org

Opening Hours

Open 24 hours a day, seven days a week, 365 days a year

Emergency Care

Emergency Care

Services Offered

  • Emergency care
  • Urgent care
  • Emergency Department

Technology & Equipment

  • CT scan room
  • digital technology room
  • private exam rooms
  • nurse stations adjacent to patient rooms
  • radiology within ED

Team

  • Nathanael Troll — DO, Emergency Care
  • Adam Herrick — DO, Emergency Care
  • Tavi Madden-LeDuc — DO, Emergency Care
  • Farzad Jamshidian — MD, Emergency Care
  • Steven Dunnick — PA, Emergency Care
  • Alex Farrell — ARNP, Emergency Care

Insurance & Payment

Languages Spoken

FAQs

What are the hours of operation?

Open 24 hours a day, seven days a week, 365 days a year.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Apple Maps/Yelp: 2.9/5 (9 reviews)
  • MedicalRecords.com: 3.2/5 (51 reviews)
  • Healthgrades: 11% lower than national average (N/A)

Patients praise

  • Some instances of friendly and proficient nursing staff
  • Better than average performance in specific clinical measures like blood clot prevention and emergency transfer times

Common complaints

  • Perceived lack of medical competence or poor quality of care
  • Concerns regarding unprofessional or uncaring staff behavior
  • Communication issues between staff and patients
  • Difficulties with medical records management and administrative processes

"I had a foreign doctor look at me for 2 minutes. He sent me home. I could have died. Having a severe allergic reaction... No tests were ran!"

MedicalRecords.com

"The care at this facility seems very sub-par. Staff does not communicate well with each other or the patients. Requests and authorization to send all ER/Doctor/Surgery/X-Ray records to follow up doctor was not completed..."

MedicalRecords.com

"The doctor in the emergency room sent me home broken neck. He acted as if I was there for drugs only... I ended up having a broken neck."

Apple Maps/Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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