RRH Women's Health - Massena
Obstetrics & Gynecology • Massena, NY
Clinic Type
Obstetrics & Gynecology
Address
Massena, NY 13662
Phone
(315) 769-4638
parking@rochesterregional.org
Opening Hours
Mon-Fri 8:30 AM–4:30 PM; Sat 8:00 AM–6:00 PM; Sun closed
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
This week's hours
8:30 AM - 4:30 PM
Hours
8:30 AM - 4:30 PM
Opening times
ClosedOpens Mon. at 8:30 AM
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.5/5 (average for Rochester Regional Health brand) (74 reviews (brand-wide on Yelp))
- Birdeye: N/A (reviews were for a different facility) (22 reviews (for RRH Women's Health & Wellness Center in Rochester))
Patients praise
- Some patients appreciate establishing care with providers over time
- Recognition of the challenges inherent in current healthcare staffing and appointment availability
Common complaints
- Concerns regarding billing issues, insurance claims, and communication with billing departments
- Difficulties in scheduling or rescheduling appointments, leading to long wait times
- Reports of insensitive or unprofessional staff interactions at some facilities
- General dissatisfaction with Rochester Regional Health's customer service across various locations
"From a patient perspective, at first, it could take a while to get an appointment once I was established, and there was a period where the phones were breaking up really bad..."
— Birdeye (Review for RRH Women's Health & Wellness Center)"I have been in this loop since last July, back and forth between RRH and the insurance company... I am so tired of RRH billing office, and I need your help please..."
— Better Business Bureau (Complaint against Rochester Regional Health)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- RRH’s St. Lawrence Region Welcomes Board Certified Women’s Health NP-BC LaChelle Harper | Health Matters | nny360.com — Jun 24, 2026
- Masks required at hospitals, health clinics in Potsdam, Massena and Gouverneur - North Country Now — Dec 30, 2025
- Roughly 30 St. Lawrence region of RRH employees will be impacted by cuts - North Country Now — Mar 3, 2026
- 30 positions being cut from Rochester Regional Health; none will be replaced with AI | News | nny360.com — Mar 4, 2026
- RRH’s St. Lawrence Region Honors DAISY Recipients | Health Matters | nny360.com — Jun 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
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