Family Practice Associates - Pioneer Physicians Network
Family Practice • Massillon, OH • Since 1995
About
Summary: Family Practice Associates is part of Pioneer Physicians Network, a physician-owned, value-based primary care group with 65 physicians across 19 clinics in Northeast Ohio, including Massillon, Ohio. Pioneer emphasizes accessible, continuous, long-term primary care and partners with agilon health for Medicare Advantage value-based contracting and with Applied Health Analytics for employer-focused services through Pioneer Cares. The network operates 23 offices in the region, with Massillon locations at 2300 Wales Ave NW (and Ste 100) and nearby offices in Norton, Uniontown (HQ), Fairlawn, and other Northeast Ohio communities. Contact Pioneer at social@pioneerphysicians.com or (330) 899-9350.
Clinic Type
Family Practice
Address
2300 Wales Ave NW, Massillon, OH 44646, United States
Phone
(330) 832-3188
social@pioneerphysicians.com
Opening Hours
| Monday | 7:00 AM - 6:00 PM | | --- | --- | | Tuesday | 7:00 AM - 5:00 PM | | Wednesday | 7:00 AM - 4:00 PM | | Thursday | 7:00 AM - 5:00 PM | | Friday | 7:00 AM - 4:00 PM | | Saturday | Closed | | Sunday | Closed |
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What should I bring to my visit?
A valid photo ID, Insurance card(s), a current list of medications, and any required forms or referrals.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye and Family Doctor Directories: 3.5/5 (Birdeye) and 2.9/5 (Family Doctor Directories) (31 reviews (Birdeye) and 65 reviews (Family Doctor Directories))
Patients praise
- many patients appreciate the care provided by specific long-term physicians
- some staff members noted as helpful and skilled
- convenient access to services like telehealth and after-hours care
Common complaints
- long wait times for appointments and while in the office
- difficulties with office staff responsiveness and perceived rudeness
- concerns regarding billing practices and insurance processing after practice acquisition
- frustration with perceived decline in quality of care or personalized attention over time
"Since the office was bought out billing has been horrible claims not being submitted to insurances and the days of the courtesy discount because they messed up are over!"
— LocalityBiz Review"I am fortunate to have our family under the care of Dr. Pogorelic for the last 10 years. He is thorough, understanding, knowledgeable and wants and desires to give the best medical treatment possible."
— Yellow Pages Review"They get aggravated and irritated if you call there with any questions, the ladies at the front desk are agitated and irritated all the time."
— LocalityBiz ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Pioneer Physicians Network Expands Care Team at Family Practice Associates - Pioneer Physicians Network — Apr 1, 2026
- James Phillips - Pioneer Physicians Network — Apr 15, 2026
- Dr. James Phillips, DO - Internal Medicine Physician in North Canton, OH — May 14, 2026
- Pioneer Physicians Network Named Among Nation’s Top 1% of Primary Care Practices - Pioneer Physicians Network — May 5, 2026
- Pioneer Physicians Network CEO Honored with Outstanding Family Medicine Award from Ohio University Heritage College - Pioneer Physicians Network — Aug 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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