Occupational Medicine - Mercy Hospital - Cleveland Clinic
Occupational Health • Massillon, OH • Since 1921 • North Canton, Massillon, Carrollton and New Philadelphia, Ohio locations
About
Summary: The Cleveland Clinic is a nonprofit, faith-based academic medical center headquartered in Cleveland, Ohio, with a large network of affiliated hospitals and international facilities. It operates a main 170-acre campus in Cleveland plus 15 affiliated hospitals, 20 Northeast Ohio family health centers, 5 Florida hospitals, and cancer centers in Nevada, plus international campuses (Cleveland Clinic Abu Dhabi, Cleveland Clinic Canada, and Cleveland Clinic London). The system is widely recognized for high performance in cardiology, heart, and vascular surgery, and has been ranked among the top hospitals in the U.S. and world. Key leadership is Tomislav Mihaljevic (President and CEO). In 2024, operating revenue was $15.94B with an operating income of $276M, supporting 82,608 employees and 15.96 million patient visits. The Clinic is affiliated with Case Western Reserve University School of Medicine (Lerner College of Medicine) and serves as a teaching hospital for multiple medical education programs. It also publishes the Cleveland Clinic Journal of Medicine and maintains extensive residency/fellowship programs (ACGME-accredited). For Mercy Hospital specifically, recent leadership changes listed in spring 2026 include departures such as Director of Pediatric Neuro-Oncology and VP roles, indicating organizational updates within the Mercy campus. If you’re seeking Occupational Medicine services at Mercy Hospital under Cleveland Clinic, this page confirms the Mercy campus is part of the Cleveland Clinic system, but for current Occupational Medicine offerings or appointments at Mercy, you may need to contact Mercy Hospital administration or the Cleveland Clinic Occupational Health department directly.
Clinic Type
Occupational Health
Address
Mercy Hospital, Stark County, North Canton, OH
Phone
(330) 489-ACCESS?
information@unionhospital.org
Opening Hours
Monday–Friday, 7:30 a.m.–5 p.m. (North Canton Urgent and Outpatient Care) and hours for Carrollton: Monday–Friday, 8 a.m.–8 p.m.; Saturday–Sunday, 9 a.m.–5 p.m.
Telehealth
https://my.clevelandclinic.org/locations/mercy-hospital/specialties/telehealth
Emergency Care
Emergency Department at Mercy Hospital for life-threatening and overnight injuries
Services Offered
Insurance & Payment
Not specified beyond mention of ability to work with all MCO plans
Reasonable cost, limited (information not fully provided)
Languages Spoken
—
FAQs
What services are offered by Work Health & Safety Services?
A comprehensive occupational health program including training, screenings, medical surveillance, and drug-free workplace services tailored to business needs.
What services does Work Health & Safety Services provide?
24-hour injury treatment and drug and alcohol testing; assistance with identifying illegitimate claims; ability to work with all MCO plans; health and safety education to lower healthcare costs.
How quickly are patients processed?
Among our patients, 95 percent are in and out in less than an hour, and 96 percent return to work the same day.
What certifications or accreditations do you have?
Certified BWC provider; accredited by DATIA; provider for DOT physicals and drug/alcohol testing.
Is physician availability walk-in or by appointment?
Expert injury treatment is available on a walk-in, no-appointment-necessary basis.
Where can after-hours treatment be accessed?
After hours, urgent care is located at the same Mercy Hospital location; life-threatening injuries go to Mercy Hospital Emergency Department.
Do you offer drug testing for post-job offers or random testing?
Yes, for post-job offers, random, for-cause, DOT, and non-DOT drug screens; a consortium program for random drug testing is also offered.
Where are the WHSS offices located?
North Canton Urgent and Outpatient Care (6200 Whipple Drive, NW, North Canton, OH 44720) and Carrollton Urgent and Outpatient Care (125 Canton Rd., Carrollton, OH 44615).
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- HealthLuminate (Leapfrog Group data): 60% recommendation rate (Based on general hospital patient experience data)
Patients praise
- Some praise for individual medical staff members for being kind and compassionate
- Reports of high-quality, painless phlebotomy services at certain lab locations
- Appreciation for the convenience of having urgent care and outpatient services available locally
Common complaints
- Significant concerns regarding billing practices, including unexpected facility fees and double billing for urgent care visits
- Frequent reports of long wait times and lack of sense of urgency among staff
- Frustration with administrative processes, including registration issues, billing system difficulties, and challenges reaching billing departments
- Reports of dismissive or unfeeling bedside manner from some medical providers
- Dissatisfaction with the integration of Cleveland Clinic systems, specifically regarding process changes and perceived decline in quality of care
"Amazing experience taking my son in tonight. Kind and compassionate staff from check in to the nurse and physician."
— Patient review on LocalityBiz"Change in Billing Policy Warning... Recently Mercy became part of Cleveland Clinic. Despite my insurance coverage clearly stating an urgent care visit is 60 copay, i was billed twice for a single urgent care visit."
— Patient review on LocalityBiz"I always go here when I need to have blood work done. They have the only lab techs in the region that only need to poke me once every single time I have to go get that done, and I never feel the needle here either."
— Patient review on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Andrew Herman, MD - Massillon, OH - Internal Medicine — May 19, 2026
- Tracy Noling, CNP - Massillon, OH - Family Medicine - Request Appointment — Jun 11, 2026
- Dr. Christina K. Beltre, DO - Family Medicine Doctor in Massillon, OH — May 14, 2026
- Mercy Health Center - Statcare - Urgent Care in Massillon, OH 44646 | Solv — Jun 27, 2026
- Tracy Noling, CNP - Massillon, OH - Family Medicine - Request Appointment — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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