Mercy Hospital Urgent and Outpatient Care, Massillon
Physical Therapy • Massillon, OH
Clinic Type
Physical Therapy
Address
2935 Lincoln Way W, Massillon, OH 44647
Phone
Not provided
chp@ccf.org
Opening Hours
Tuesday: 8:00 a.m. – 7:30 p.m.; Wednesday: 8:00 a.m. – 7:30 p.m.; Thursday: 8:00 a.m. – 7:30 p.m.; Saturday: 8:00 a.m. – 3:30 p.m. (Closed Fourth of July)
Emergency Care
Yes
Services Offered
Insurance & Payment
—
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 1.7 out of 5 stars (48 reviews)
- Solv Health: 1 out of 5 stars (5 reviews)
Patients praise
- Some patients report prompt and efficient care
- Positive recognition of specific staff members and physicians, notably Dr. Lisa Vaughn
- Staff perceived as kind and compassionate by some reviewers
Common complaints
- Concerns regarding billing practices and unexpected fees (facility fees)
- Long wait times and scheduling difficulties
- Reports of unprofessional or dismissive staff attitude
- Perceived lack of urgency or clinical thoroughness in certain cases
"Amazing experience taking my son in tonight. Kind and compassionate staff from check in to the nurse and physician... It was honestly the best care we’ve ever received in an urgent care facility."
— LocalityBiz (Reviewer: Ashley Kiggans)"They will charge you a facility fee & a doctor fee. They submitted 2 claims for one visit... For this reason alone, we won't be back."
— LocalityBiz (Reviewer: Beth Bailey)"Despite my insurance coverage clearly stating an urgent care visit is 60 copay, i was billed twice for a single urgent care visit... Be warned of billing before you choose an urgent care."
— LocalityBiz (Reviewer: Anonymous)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mercy Health Center - Statcare - Urgent Care in Massillon, OH 44646 | Solv — Jun 27, 2026
- Access Health urgent care closes temporarily at Massillon health hub — Mar 2, 2026
- OVP Health to operate urgent care center at Massillon medical hub — Aug 5, 2025
- OVP Health opens urgent care center at new Massillon medical hub — Sep 15, 2025
- OVP Health opens urgent care center at new Massillon medical hub — Sep 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
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