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Clinic Type

Primary Care

Address

1401 East Van Buren Avenue, McAlester, OK 74501

Phone

918-421-8750

Email

rascencio@saintfrancis.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

MyChart/telehealth available via anonymoustelehealth link and MyChart

Services Offered

  • primary care
  • family medicine
  • preventive care
  • acute care
  • chronic care
  • MyChart online billing
  • online appointments
  • lab results viewing
  • medical records requests

Insurance & Payment

online payments in MyChart, credit/debit cards in the clinic, mailing payments to PO Box 258898, Oklahoma City, OK 73125-8898, MyChart online payments, credit/debit cards in clinic, postal mail payments to PO Box 258898, Oklahoma City, OK 73125-8898

Languages Spoken

FAQs

What insurance plans are accepted?

Visit our Accepted Insurances page to view our up-to-date list of insurances accepted by Warren Clinic, Saint Francis Hospital, and Laureate locations, physicians, and providers.

How can I pay my bill online?

Interested in online billing? Sign up for MyChart to receive and pay your bill online.

How can I request medical records?

To request medical records, please have your photo ID ready and click through on the pink button below. Medical records are available through MyChart.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp and MapQuest: Approximately 2.0 to 2.6 out of 5 stars (Varies by site, with approximately 4 to 10 reviews on major platforms monitored)

Patients praise

  • Some individual providers and nurses are described as caring and helpful
  • Laboratory staff are frequently cited as pleasant and efficient
  • The facility is generally perceived as clean

Common complaints

  • Rude, uncaring, or unprofessional front-desk and reception staff
  • Lack of communication and poor responsiveness, especially with phone calls
  • Long wait times and patients feeling forgotten or unattended
  • Concerns regarding diagnostic follow-through and medical attention for serious symptoms
  • Billing issues and administrative frustrations
  • Inconsistent quality of care depending on the specific provider

"Lack of communication and service. They don’t answer there phones... I feel they should cut back in patients or stop taking new patients. Because they over look there patients needs badly."

Birdeye/Patient Review

"Dr Riddel and his nurse's are WONDERFUL people,But they need to do something about the RUDE receptionist."

Yelp Review

"I know the lab people that draw blood are very nice. And there's a couple really good drs and nurses... Everyone else either doesn't do their job, or doesn't listen."

OVU Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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