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Clinic Type

Gastroenterology

Address

1200 East Ridge Road, Suite 5, McAllen, TX 78503

Phone

8008791033

Email

MCALLENCivilRights@uhsrgv.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Ralph Alhalel, Gastroenterology — MD
  • Sandeep T Samuel, Gastroenterology — MD
  • Kondapavuluru V Chowdary, Gastroenterology — MD
  • Theodore G Pettle, Gastroenterology — MD
  • Nghia D Nguyen, Gastroenterology — DO
  • Juan J Castano, Gastroenterology — MD
  • Ingrid M Chacon, Gastroenterology — MD
  • Brian P Rutledge, Gastroenterology — MD

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News Doctors (Dr. Fatih Ozcelebi): 5/5 (46 reviews) (46 reviews)
  • WebMD Care (Dr. Kondapavuluru Chowdary): 3/5 (8 ratings)
  • WebMD Care (Dr. Ingrid Chacon): 3.5/5 (16 ratings)
  • Birdeye (Valley Gastroenterology Clinic): 3.6/5 (5 reviews)

Patients praise

  • High praise for specific doctors noted for professionalism, knowledge, and personalized care
  • Appreciation for doctors who take time to listen, explain conditions clearly, and involve patients in their care plans
  • Positive experiences with diagnostic procedures like colonoscopies, with some patients describing doctors as masters of their craft
  • Some staff members described as friendly and courteous in specific instances

Common complaints

  • Long wait times in waiting rooms and to see doctors
  • Dissatisfaction with office staff, including reports of rudeness, incompetence, and failure to return calls or handle prescriptions properly
  • Perceived poor bedside manners, lack of empathy, or rudeness from some physicians
  • Reports of inadequate care or communication in hospital settings, including nursing care concerns
  • Frustration with administrative processes, such as billing or scheduling difficulties

"Never met, saw, or spoke to the doctor who did my procedure. No explanation of the procedure. Filed complaint with Texas Medical Board. Stay away!"

Vitals (review of Dr. Sandeep Samuel)

"Horrible staff..!! My mother was in severe pain and even after TEO days post office visit neither the doctor nor her staff had the courtesy to call in prescription to pharmacy... Just awful..!"

Vitals (review of Dr. Ingrid Chacon)

"Worst doctor in history. I’ve seen plenty of specialists outside of the city I live in and Dr. Chowdary refused to treat my mother because “she didn’t reside in McAllen and it was malpractice”."

WebMD Care (review of Dr. Kondapavuluru Chowdary)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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