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About

Summary: - South Texas Health System McAllen is a full-service acute care hospital in McAllen, TX, offering a wide range of medical services, including orthopedic care, within a larger healthcare system presence. - Key contact: 956-632-4000 or 956-632-4677. Website: southtexashealthsystemmcallen.com. - Notable context: Small on-site workforce (4 employees noted in highlights) with international ties (India). Strong online presence with high monthly visits and low bounce, indicating active patient information use. - Nearby scope: Part of the South Texas Health System network; primary audience primarily in the United States, with some international exposure. If you’re specifically seeking orthopedic services at this location, the page indicates general hospital services and does not provide detailed orthopedic department info. Consider visiting their site or calling to confirm: - Orthopedic specialties offered (e.g., joint replacement, sports medicine, spine, trauma) - Orthopedic physicians and CNO leadership (Adam Copher, Chief Nursing Officer) - Appointment process, imaging, and rehabilitation services - Hours, locations, and how to access acute care for orthopedic emergencies

Clinic Type

Orthopedics

Address

McAllen, Texas

Phone

(956) 994-2000

Email

ruby.bautista@uhsrgv.com

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency Services

Services Offered

  • Orthopedic Services
  • Total Knee and Hip Joint Replacement Center
  • Hand, Shoulder and Elbow Surgery
  • Foot and Ankle Surgery
  • Traumatic Orthopedic Injuries
  • Sports Medicine
  • Arthroscopic surgical procedures
  • Reconstructive surgery (ACL)
  • Meniscal repair
  • Meniscal and cartilage transplants

Team

  • Orthopedics Department — Department

Insurance & Payment

Languages Spoken

FAQs

What services are included in Orthopedic Services?

Hand, shoulder and elbow surgery; Foot and ankle surgery; Traumatic orthopedic injuries; Hip and knee surgery; Sports medicine; Total Knee and Hip Joint Replacement Center with preoperative and postoperative rehabilitation.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Leapfrog Group (Hospital Ratings): 87% (Patients' overall rating of the facility) and 82% (Willingness to recommend) via Leapfrog Group OAS CAHPS survey data (Not explicitly specified as a total volume for orthopedics specifically)

Patients praise

  • High patient satisfaction scores regarding communication about procedures and facilities/staff (Leapfrog Group)
  • Positive feedback for specific individual physicians regarding listening skills and bedside manner

Common complaints

  • Inconsistent communication and follow-up from office staff
  • Concerns regarding nurse communication and bedside manner in clinical/hospital settings
  • Employee reports of high workload leading to potential pressure in patient care tasks

"Office staffing does not follow up with patients to set appointments. You call the office and ask for the manager to call you back and they never call back."

Healthgrades User Review

"She listen to you and she does everything for you"

Healthgrades User Review (Dr. Steel)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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