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About

UH Rainbow Babies & Children’s Hospital — Great Lakes Pediatrics Mentor - Overview: Rainbow Babies & Children’s Hospital is a pediatric acute care teaching hospital in Cleveland, Ohio, affiliated with Case Western Reserve University School of Medicine. It provides specialized pediatric care across many disciplines and operates NICU and PICU, plus a Level I pediatric trauma center. - Location & scope: Cleveland, Ohio. Part of University Hospitals (UH). Medical services cover a wide range of pediatric conditions and treatments. - Facilities & capabilities: 244 beds; Level I pediatric trauma center; NICU and PICU; affiliated pediatric subspecialties and teaching programs. - Leadership & programs: Notable pediatric specialties and departments (examples include pediatric surgery, cardiology/imaging, gastroenterology, anesthesia, EMS, and psychology/education programs). Toyota focus on pediatric innovation and clinical education. - Accessibility: Serves patients via Medicaid, private insurance, and BCMH programs; affiliated with Case Western Reserve University School of Medicine for training and research. - Quick identifiers: Also known as Rainbow Babies & Children’s Hospital; UH Rainbow; public hospital entity under University Hospitals, Cleveland. - Website for reference: uhhospitals.org/rainbow If you’re seeking a specific mentor (Great Lakes Pediatrics Mentor) at Rainbow, I can look for named physicians or mentorship programs within UH Rainbow and related UH pediatric networks.

Clinic Type

Pediatrics

Address

13241 Ravenna Rd, Chardon, OH 44024

Phone

440-285-9166

Email

employment@uhhospitals.org

Opening Hours

Chardon: Monday–Friday 8:00 a.m. – 4:30 p.m.; Madison: Monday–Friday 8:00 a.m. – 5:00 p.m.; Mentor: Monday–Friday 8:00 a.m. – 5:00 p.m.; Willoughby: Monday–Friday 8:00 a.m. – 5:00 p.m.

Services Offered

  • Primary care
  • Pediatrics
  • Office visits
  • Urgent care (if listed)
  • Immunizations
  • Well-child visits
  • Sick visits
  • Chronic care management

Insurance & Payment

Insurance, Cash, Credit/debit cards, Billing estimates available via site

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • University Hospitals official website: 5.0 out of 5 stars (based on 51 ratings) for Dr. Diane Lester (51 ratings)
  • University Hospitals official website: 4.9 out of 5 stars for Dr. Eriks Usis (15 reviews)
  • WebMD: 1 star (1 review) (1 review)

Patients praise

  • Attentive and kind providers
  • Compassionate and personalized care
  • Strong communication and accessibility for patient questions
  • Professional and welcoming office staff
  • Evidence-based guidance

Common complaints

  • One patient review expressed significant dissatisfaction with a provider regarding diagnostic accuracy and communication style.

"Dr Lester and her staff have always been so good, we have never felt the need to go anywhere else. We feel so comfortable with her, and confident in the team's abilities we have taken all three of our children to the office, and will continue to do so."

University Hospitals Patient Experience Reviews

"Absolutely love our provider he is very attentive and the office always extends a warm welcome. They know [patient] by name and even compliment her on how much she's grown. It's nice to have people who recognize myself and my child it makes the experience feel as though we are a team..."

University Hospitals Patient Experience Reviews

"i’m a patient from awhile ago and i saw her when i was ten... wanna know what she said, it?s just anxiety or a cold. she was a horrible doctor too set in her ways to ever realize she might be wrong. i will never recommend her."

WebMD Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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