Waterfalls Day Spa - Home
Massage Therapy • Middlebury, VT
Clinic Type
Massage Therapy
Address
14 Court Square, Middlebury, VT 05753
Phone
+1 802-388-0311
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Opening Hours
T 10:00 am - 5:00 pm; F 10:00 am - 5:00 pm; Sat 9:00 am - 2:00 pm; Sun Closed; Mon Closed; Wed 9:00 am - 3:00 pm
Services Offered
Team
Insurance & Payment
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Cash, Credit Card, Debit Card
Languages Spoken
Pricing
FAQs
Contact Us
PLEASe note Your APPOINTMENT is NOT Confirmed if you have not received a confirmation email or text
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/Apple Maps: 2.7 / 5 stars (10 reviews)
- TripAdvisor: 5.0 / 5 stars (2 reviews)
- Birdeye: Not specified (aggregate) (41 reviews)
- Better Business Bureau (BBB): A+
Patients praise
- relaxing and quiet atmosphere
- friendly and accommodating staff for some visitors
- high quality massage services mentioned by several reviewers
- effective conflict resolution in specific billing instances
Common complaints
- poor customer service and communication
- unsatisfactory hair services (streaky, fried)
- pedicure services considered overpriced or lacking in quality
- owner allegedly unresponsive to complaints
"Zero stars. Went in for blonde highlights and my hair was ruined. It is streaky, gray, and fried. I am literally shocked it can be so bad going to a "professional" salon. The owner keeps dodging..."
— Customer review via MapQuest/Roadtrippers"Good customer service, especially when their online system went awry with a purchase. They gave us $25 extra on a gift card for our troubles. Warm atmosphere. Friendly and helpful staff. And I felt great when I left!"
— Customer review via SalonDiscoverSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Spa Day, Not a Weekend: How Locals Use Waterfalls Spa & Fitness (Open to the Public) - Greek Peak Mountain Resort — Mar 1, 2026
- Ruby Aroma Spa update | Bee-Intelligencer at Bee-News — Sep 4, 2025
- BREAKING NEWS: Police shut down massage spa | Bee-Intelligencer at Bee-News — Sep 4, 2025
- Wiggles Luxury Pet Resort Announces Grand Opening in Middlebury, CT - Wiggles Pet Resort — Nov 1, 2025
- 22nd annual TAM Trek takes to the trail - The Middlebury Campus — Sep 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
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