Counseling Service of Addison County: Home
Mental Health Counseling • Middlebury, VT • Since 1959
About
Counseling Service of Addison County (CSAC) is a nonprofit, community-based mental health center headquartered in Middlebury, Vermont (est. 1959). It provides a broad range of services to improve quality of life, including mental health care, substance use treatment, developmental disabilities services, emergency and crisis support, youth and family services, and addiction recovery. CSAC operates five offices nationwide (all in Middlebury, VT) and employs about 52 staff. Contact: (802) 388-7641. Website: csac-vt.org.
Clinic Type
Mental Health Counseling
Address
89 Main Street, Middlebury, VT 05753, US
Phone
802-388-7641
jstaats@csac-vt.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
24/7 emergency & crisis services
Services Offered
Insurance & Payment
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Not explicitly listed
Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Recovered.org: 3.6/5.0 (Trustscore) (11 (on findrecoverycenter.com))
- Indeed: 3.8/5.0 (19 (Employee Reviews))
Patients praise
- Some clients report positive experiences and helpful care
- High percentage of satisfaction with staff respectfulness in older surveys
- Commitment to community-based mental health, developmental, and substance abuse services
Common complaints
- Difficulty accessing services and long wait times for appointments
- Concerns about the quality of care and perceived lack of helpfulness from some counselors
- Frustration with communication and appointment scheduling processes
- Allegations of unprofessionalism and inadequate responses to client concerns
"Don't contact them if it's something that you really need. It's been a month or more with no call for my first appointment... If you are not in a crisis and simply need medications changed and some counseling, you are screwed."
— Patient review (Linda Gauthier)"CSAC over the years made me feel like I was just a lost cause who shouldn't be taken seriously, and this last counselor was the final straw. I will never, ever return."
— Patient review (Anonymous)"It was very pleasant and all folks involved were very respectful."
— Patient review (joyce warner)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Counseling Service of Addison County Announces New Executive Director, Taylor Morley - Counseling Service of Addison County — Nov 3, 2025
- Amid Medicaid turmoil, CSAC sees some hope | Addison Independent — Jul 24, 2025
- Counseling Service of Addison County, builder join forces on new homes - VTDigger — May 25, 2026
- Partnerships Create Innovation and Accessibility in Vermont — May 18, 2026
- November 2025 Year in Review | Addison Independent — Dec 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
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