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About

Summary: - Baptist Urgent Care is part of Baptist Health, offering urgent care treatment centers in Kentucky and Indiana, including locations accessible to patients in Kentucky and Indiana. - The page provides general information about Baptist Health’s Urgent & Express Care clinics, what to expect during visits, and how to find clinic locations. - Key details: headquartered in Louisville, KY; main site: baptisturgentcare.com; the organization operates as a healthcare provider in the urgent care space with a small team emphasis (1 employee noted on the page, likely non-representative of overall network). If you’re specifically seeking urgent care treatment centers in Kentucky and Indiana, this page confirms Baptist Health’s urgent care network and directs you to locate clinics and understand the patient experience, but it does not list specific Middlesboro facilities. For Middlesboro or nearby KY locations, you may want to visit the homepage or use the site’s clinic locator to find the nearest Baptist Urgent Care facility.

Clinic Type

Urgent Care

Address

Baptist Health Urgent Care clinics (locations across Kentucky and Indiana)

Phone

800.395.4435

Email

Opening Hours

Extended weekday and weekend hours; 24/7 for Urgent Care Video Visits; 24/7 online check-in available

Telehealth

Urgent care video visits available 24/7; visits 15 minutes on average; no appointment necessary; virtual visits via MyChart

Emergency Care

Emergency care available at hybrid locations under one roof; dedicated emergency room facilities at Baptist Health ER & Urgent Care

Services Offered

  • Urgent Care
  • Urgent Care Video Visits
  • Walk-ins Welcome
  • Check-in Online
  • View Wait Times
  • Extended Weekend and Weekday Hours
  • Hybrid locations with urgent and emergency care
  • On My Way online check-in
  • MyChart telehealth platform
  • Virtual urgent care visits
  • Emergency care (at certain locations)
  • Imaging and diagnostic services (implied by facilities)
  • Laboratory services (implied by facilities)

Technology & Equipment

  • MyChart telehealth platform
  • Urgent Care video visits
  • Online check-in system
  • Wait time viewing system
  • Imaging and diagnostic equipment (implied)

Team

  • Board-certified physicians, Board-certified — Medical staff

Insurance & Payment

  • Most Insurance Accepted

Most insurance accepted; insurance will be billed for urgent care video visits; patients responsible for copay or remaining balance not covered by insurance

Insurance, Self-pay

Languages Spoken

  • English

Pricing

  • Average ER visit cost comparison provided: $1,200 (for emergency room)

Current Offers

Urgent Care Video Visits — Varies

FAQs

What conditions do urgent care centers treat?

Common conditions treated include sore throat, sinus infection, allergic conditions, minor burns, upset stomach, X-rays available, broken bones, lacerations/cuts/wound repair.

Does urgent care take walk-ins?

Yes. Baptist Health Urgent Care accepts walk-ins.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Baptist Health Urgent Care - North Hardin): 2.9 out of 5 stars (57 reviews)
  • ComplaintsBoard (Baptist Health System): 1.2 out of 5 stars (57 reviews)
  • Yelp (Baptist Health Urgent Care - Nicholasville Road): 2.7 out of 5 stars (6 reviews)

Patients praise

  • Friendly, professional, and knowledgeable staff
  • Efficient and prompt care in some locations
  • Clean, welcoming environments
  • Effective care for non-life-threatening conditions

Common complaints

  • Long wait times
  • Inconsistent communication or rudeness from staff
  • Dissatisfaction with complaint resolution processes
  • Concerns regarding billing and insurance handling

"Wait was horrible and they didn’t have that many patients. I really believe they forgot about us. 3hr wait on the room before anyone came to us."

Birdeye review of Baptist Health Urgent Care - North Hardin

"Patients consistently rave about their positive experiences and the exceptional care they receive. The welcoming staff... are praised for their kindness, professionalism, and impressive efficiency."

Provider Review Consensus for Baptist Health Urgent Care - Highlander Point

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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