Behavioral Health & Psychiatry | Crystal Run Healthcare
Behavioral Health • Middletown, NY • Since 1996 • 4 (Middletown, Monroe, Newburgh, West Nyack) locations
About
Crystal Run Healthcare offers Behavioral Health and Psychiatry services as part of its broader medical practice network in the Middletown, NY area. Key facts: - Provider: Crystal Run Healthcare (a private company, part of Optum) - Location: Middletown, NY (HQ at 155 Crystal Run Road, Middletown) - Services: Comprehensive medical care across specialties including behavioral health and psychiatry - Network: 14 offices across the Hudson Valley region; extensive primary care and specialty services - Size: ~380 employees; revenue around $36M - Founded: 1996; headquartered in Middletown, NY - Contact: Main phone 845-703-6999
Clinic Type
Behavioral Health
Address
155 Crystal Run Rd, Middletown, NY 10941; 855 Route 17M, Monroe, NY 10950; 1200 Route 300, Newburgh, NY 12550; 2 Centerock Road, West Nyack, NY 10994
Phone
845.703.6999
noreply@optum.com
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What ages do you treat?
Children ages three years old and up, adults, and geriatric patients.
Is there a wrong time to seek help for mental health?
There is never a wrong time to seek help for your mental health.
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What Patients Say
Overall sentiment across review platforms: negative
- Yelp: 1.5 out of 5 stars (246 reviews)
- WebMD: Variable/Low generally reported (3 reviews reported on WebMD)
- Crystal Run Healthcare website: 4.9 out of 5 stars (for Dr. Nicholas Batson) (17 responses)
Patients praise
- Some individual providers receive high quality ratings (e.g., CMS MIPS scores)
- Occasional praise for specific professional and compassionate medical staff members
Common complaints
- Long wait times for appointments and on telephone hold
- Difficulties reaching physicians or receiving return calls
- Concerns regarding billing practices and customer service quality
- Reports of rude, dismissive, or unprofessional staff and provider behavior
- Perception of rushed appointments and a lack of empathy or personalized care
"The staff are known to discard items that are waiting to be tested. I also had to call several times to have a prescription refilled... Overall, it is truly a nightmare at Crystal Run Healthcare."
— A Better Place Reviews"Been calling my Dr. for 4 days and haven't gotten a return call yet... I don't need a doctor that I can't get in touch with."
— WebMDSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Psychology | Crystal Run Healthcare — May 15, 2026
- Registered Nurse, Psychiatry, Crystal Run Healthcare Middletown, NY — May 17, 2026
- Hafsa Mahmood, MD | Garnet Health - Garnet Health — Sep 6, 2025
- View your medications or request a refill - | Crystal Run Healthcare — Sep 5, 2025
- Andrea Brown MD, FAAFP - | Crystal Run Healthcare — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Middletown
Access Counseling Services is a private mental health care company based in Middletown, Ohio (HQ at 4464 S Dixie Hwy, Middletown, 45005). The organization employs about 35 staff (with presence also in the United Kingdom and Argentina) and generates approximately $4.6 million in annual revenue. Key leadership includes Julia Pellegrini LPCC-S (Director of Trauma Services, EMDR trained), Brandy Slavens (Sr. Executive Director of Operations), Stephen Cahill (Director of AOD Services), and Mariah Bingham (Clinical Director of Adult Services & Performance Improvement). What’s on offer - Services: Psychiatric-therapy oriented mental health care (staff include clinical counselors and therapists; roles span clinical, operations, and administrative functions). - Locations: United States offices primarily in Middletown, OH (HQ at 4464 S Dixie Hwy) with international presence. - Career note: The firm was actively hiring master’s level mental health therapists as of March 2025 (office-based and school-based roles noted). Web presence and reach - Website: accesscounselingservices.com - Monthly site visits: ~399; bounce rate 0.4%; pages per visit ~1.0 - Primary audience appears to be in the United States. Reviews - Employer rating: 2.7/5.0 across 7 reviews (questions around work-life balance, compensation, culture, and career opportunities). If you’re seeking psychiatric therapy or therapist-based mental health services in Middletown, you can contact Access Counseling Services at their Middletown HQ or visit their website for more details and current job openings.
Middlesex Health in Middletown, CT offers comprehensive mental health services among its broad spectrum of care. As a nonprofit health system and Mayo Clinic Care Network member, it provides integrated clinical programs across primary care, behavioral health, and hospital services. Key mental health-related offerings include behavioral health services, diagnostic evaluation, and access through its network of primary care physicians and specialty services. The system operates Middlesex Hospital (275 beds) with multiple emergency departments and urgent care centers, leveraging advanced technology to deliver higher-quality, safer care and a better patient experience. Contact: info@midhosp.org or call 860-358-6000 for information on available mental health programs and referrals.
ABH® | Advanced Behavioral Health, Inc. is a nonprofit organization based in Middletown, CT (HQ: 213 Court St, Middletown, CT 06457). Founded in 1995, it provides integrated health programs to support recovery, health, and well-being for individuals, families, and communities. Key facts: - Type: Nonprofit; Private ownership; active status - Location: Headquarters in Middletown, CT, with 4 offices nationwide - Size & revenue: ~76 employees; approximately $12 million annual revenue - Industry codes: SIC 83, 832; NAICS 62, 623 - Contact: Phone numbers include (860) 638-5309 / (860) 638-5302 - Online: Website abhct.com; LinkedIn: /advanced-behavioral-health-inc-
Summary: - Middletown Medical, PC is a multi-specialty medical practice based in Middletown, NY, with 3 offices in the United States. - It employs 87 staff and generates about $6.78M in annual revenue. - Leadership includes Founder/CMO Rajan Gulati; Director of Diabetes Education Shelly DeHaan. - Services span several medical specialties, with a focus on comprehensive patient care in a warm environment. - Open roles include X-Ray Tech and Nephrology Nurse Practitioner, indicating nephrology services exist at the practice. - Location highlights: HQ at 111 Maltese Dr, Middletown, NY 10940, plus additional offices in Middletown (DE) and other U.S. sites. - Notable partnerships/updates include collaboration with Honest Medical Group (2023) and a Circuit Clinical research partnership (2022). If you’re specifically seeking Behavioral Health at Middletown Medical: - The provided highlights do not list a dedicated Behavioral Health/psychiatry department or behavioral health services. - For behavioral health needs, you may want to contact their main line (845-342-4774) or check their website for current behavioral health offerings or to confirm if Integrated Behavioral Health services are available through their multi-specialty practice.
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