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About

Crystal Run Healthcare offers Behavioral Health and Psychiatry services as part of its broader medical practice network in the Middletown, NY area. Key facts: - Provider: Crystal Run Healthcare (a private company, part of Optum) - Location: Middletown, NY (HQ at 155 Crystal Run Road, Middletown) - Services: Comprehensive medical care across specialties including behavioral health and psychiatry - Network: 14 offices across the Hudson Valley region; extensive primary care and specialty services - Size: ~380 employees; revenue around $36M - Founded: 1996; headquartered in Middletown, NY - Contact: Main phone 845-703-6999

Clinic Type

Behavioral Health

Address

155 Crystal Run Rd, Middletown, NY 10941; 855 Route 17M, Monroe, NY 10950; 1200 Route 300, Newburgh, NY 12550; 2 Centerock Road, West Nyack, NY 10994

Phone

845.703.6999

Email

noreply@optum.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • Behavioral Health & Psychiatry
  • Psychiatry
  • Psychological Evaluation & Therapy
  • Social Work
  • Clinical Nutrition (referenced)

Team

  • (not provided), Board-certified — Board-certified Psychiatrist (Adult) / Child and Adolescent Psychiatry

Insurance & Payment

Languages Spoken

  • English

FAQs

What ages do you treat?

Children ages three years old and up, adults, and geriatric patients.

Is there a wrong time to seek help for mental health?

There is never a wrong time to seek help for your mental health.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp: 1.5 out of 5 stars (246 reviews)
  • WebMD: Variable/Low generally reported (3 reviews reported on WebMD)
  • Crystal Run Healthcare website: 4.9 out of 5 stars (for Dr. Nicholas Batson) (17 responses)

Patients praise

  • Some individual providers receive high quality ratings (e.g., CMS MIPS scores)
  • Occasional praise for specific professional and compassionate medical staff members

Common complaints

  • Long wait times for appointments and on telephone hold
  • Difficulties reaching physicians or receiving return calls
  • Concerns regarding billing practices and customer service quality
  • Reports of rude, dismissive, or unprofessional staff and provider behavior
  • Perception of rushed appointments and a lack of empathy or personalized care

"The staff are known to discard items that are waiting to be tested. I also had to call several times to have a prescription refilled... Overall, it is truly a nightmare at Crystal Run Healthcare."

A Better Place Reviews

"Been calling my Dr. for 4 days and haven't gotten a return call yet... I don't need a doctor that I can't get in touch with."

WebMD

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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