Gastroenterology | Crystal Run Healthcare
Gastroenterology • Middletown, NY • Since 1996
About
Crystal Run Healthcare offers gastroenterology services within its multi-specialty network in the Hudson Valley, including Middletown, NY. As part of a large practice powered by Optum, they provide GI care among 50+ medical and surgical specialties across 14 offices, with a focus on comprehensive primary and specialty care. Contact details for Middletown area: Crystal Run Road, Middletown, NY (HQ) and main phone 845-703-6999. If you need specific GI providers or appointment availability in Middletown, please specify.
Clinic Type
Gastroenterology (multi-location group)
Address
95 Crystal Run Rd., Middletown, NY 10941; 855 Route 17M, Monroe, NY 10950; 1200 Route 300, Newburgh, NY 12550; 61 Emerald Place, Rock Hill, NY 12775; 2 Centerock Road, West Nyack, NY 10994
Phone
845.703.6999
noreply@optum.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Yelp: 1.5 out of 5 stars (246 reviews)
- Healthgrades: 1.0 out of 5 stars (1 review (for office))
- Revdex: Predominantly 1-star ratings (30 reviews (majority negative))
Patients praise
- Some specific medical staff and technicians praised for being professional and compassionate
- Occasional positive experiences with specific specialists despite broader practice complaints
Common complaints
- Difficulties reaching staff/doctors and lack of call-backs
- Long wait times and scheduling issues
- Billing problems and errors
- Poor customer service from call centers
- Staff perceived as rude or inexperienced in some departments
"I'm run out of my medication EVERY month without fail. There's zero recourse. They hide behind a call center. NO one will call you back and there's literally ZERO ways to complain or get any attention for issues you have."
— Healthgrades review (April 2025)"The results... found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 reporting (April 2025) on a survey regarding Optum-owned practices including Crystal RunSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News — Jun 28, 2026
- Garnet Health Welcomes New Providers | Garnet Health | Mid-Hudson Healthcare System | Hospitals in Middletown, Harris and Callicoon, NY — Apr 23, 2026
- Paskey Rachel, FNP-BC - Premier Medical Group — Nov 5, 2025
- Julia Massa — Jun 25, 2026
- 🏥 Multiple Healthcare Jobs in Middletown, NY – Up to $320K+ - NewsBreak — Jul 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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