Obstetrics & Gynecology - | Crystal Run Healthcare
Obstetrics & Gynecology • Middletown, NY • Since 1996
About
Crystal Run Healthcare is a private, multi-specialty medical group based in Middletown, NY, with 14 offices across the region. Founded in 1996, it operates under Optum and offers obstetrics and gynecology among its services. The organization emphasizes primary care, surgical specialties, diagnostic imaging, and other medical services, aiming to provide integrated care across ambulatory and hospital-based settings. For obstetrics, Gynecology, Crystal Run recently added Joy Shakelton, CRNP, WHNP-BC, SANE-A to the Obstetrics & Gynecology team, highlighting ongoing expansion in women's health services. Contact: 845-703-6999.
Clinic Type
Obstetrics & Gynecology (multi-location group)
Address
95 Crystal Run Rd., Middletown, NY 10941; 855 Route 17M, Monroe, NY 10950; 1200 Route 300, Newburgh, NY 12550; 61 Emerald Place, Rock Hill, NY 12775; 81 Ronald Reagan Blvd., Warwick, NY 10990
Phone
845.703.6999; 845.615.6999; 845.725.0100; 845.794.6999; 845.615.6999
noreply@optum.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered by the Obstetrics & Gynecology department?
The OB/GYN providers offer a full range of gynecological care for women of all ages, including routine exams, Pap smears, prenatal and obstetrical care, as well as in-office procedures and minimally invasive surgery.
Do you offer prenatal visits and labs?
Yes, prenatal visits and prenatal labs are offered.
Are early pregnancy ultrasound or detailed anatomy scans available?
Yes, early pregnancy ultrasound and detailed anatomy scans are available.
Do you provide educational materials for pregnant patients?
Educational materials for pregnant patients are available.
Are prenatal classes for expectant parents offered?
Prenatal classes for expectant parents are offered.
Is there access to high-risk pregnancy specialists?
Access to in-house high-risk pregnancy specialists (Maternal-Fetal Medicine) is available.
Can the practice accommodate pregnant patients with emergencies?
Flexible in-office schedules are available to accommodate pregnant patients with an emergency.
What office procedures are performed?
Chorionic Villus Sampling (CVS) and Amniocentesis are offered.
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What Patients Say
Overall sentiment across review platforms: mixed
- Crystal Run Healthcare (Provider: Deborah K. Spencer): 4.9/5 (106 responses)
- Crystal Run Healthcare (Provider: Christian F. Roman-Rodriguez): 4.9/5 (48 responses)
- Crystal Run Healthcare (Provider: Jacquline Todd): 4.5/5 (18 ratings (56 comments))
- Zocdoc (Middletown Urgent Care): 4.46/5 (130 reviews)
- Yelp (Middletown): 1.5/5 (243 reviews)
Patients praise
- Many individual Ob-Gyn providers maintain high patient ratings (e.g., 4.9/5)
- Some patients report professional and thorough care from specific doctors and staff
- Modern facilities
Common complaints
- Difficulty reaching doctors by phone or getting return calls
- Long wait times for appointments and at the facility
- Perceived lack of empathy or bedside manner among some staff/doctors
- Challenges with administrative processes such as prescription refills and records management
- Concerns regarding the thoroughness of examinations and care communication
"Regrettably, I had to place one star in an effort to proceed with a rating, but honestly, Crystal Run Healthcare deserves a zero rating. Beware...the building is modern but inside reveals rude staff members who demonstrate a lack of professionalism and empathy."
— A-Better-Place.com user review"Dr. Todd is knowledgeable, caring, friendly, thorough."
— Crystal Run Healthcare patient survey, March 2026"Been calling my Dr. for 4 days and haven't gotten a return call yet. I've been a patient for over 25 years and I've watched Crystal Run Healthcare get progressively worse over time."
— WebMD patient review, September 2024Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Crystal Run Abruptly Closes OB-GYN Clinic, Leaving Just 1 OB-GYN in Sullivan County - Radio Catskill — May 6, 2026
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News — Jun 28, 2026
- Optum and Crystal Run Healthcare unveil Cutting-Edge Breast Care and Unified Radiology across the Hudson Valley - Sullivan County Democrat — Aug 1, 2025
- Dr. Mridasim O. Aguwa, MD - OB-GYN in Poughkeepsie, NY — May 14, 2026
- Mary Rosser, MD, PhD, Obstetrics and Gynecology, White Plains, NY | ColumbiaDoctors at NewYork-Presbyterian The One — Jul 1, 2026
Information sourced from the clinic's website as of July 11, 2026.
More obstetrics & gynecology clinics in Middletown
Kettering Health Medical Group OB-GYN Middletown is part of the Kettering Health network, a non-profit system affiliated with Kettering Health that includes hospitals, clinics, and the Kettering College. The network (formerly Kettering Health Network) includes multiple locations across Ohio and has physicians under the Kettering Health Medical Group umbrella. For OB-GYN services in Middletown specifically, you would look for the Middletown location within the Kettering Health Medical Group to access obstetrics and gynecology care. If you need the exact Middletown address, hours, or providers, I can fetch that detail.
Middlesex Health is a nonprofit health system based in Middletown, CT (founded 1904) and part of the Mayo Clinic Care Network. It includes Middlesex Hospital (275 beds), two Middlesex Health Cancer Center locations, three emergency departments, and two urgent care centers, plus a broad network of primary and specialty care across Middlesex County and the Connecticut shoreline. The system emphasizes high-quality care and patient experience, supported by innovative technology. Key contact: info@midhosp.org or 860-358-6000. Main campus/address: 28 Crescent St., Middletown, CT 06457.
Garnet Health offers Obstetrics & Gynecology services through its Middletown-based network. Key points: - Organization: Nonprofit healthcare system headquartered in Middletown, NY, serving Orange and Sullivan Counties and surrounding areas. - Services: Broad medical offerings including OB/GYN as part of Garnet Health Doctors and affiliated centers; emphasis on expanding specialty programs and local care. - Locations: Primary presence in Middletown, NY, with related Garnet Health Doctors/medical centers in the region. - Access: OB/GYN services announced to begin at Garnet Health Doctors in Harris, Sullivan County, with appointments starting July 1 (indicating ongoing expansion of OB/GYN care within the system). - Contact: Main line and general inquiries via contact@garnethealth.org or 845-333-1000.
Summary: - Middletown Medical, PC is a multi-specialty medical group based in Middletown, NY with 3 U.S. offices, including the headquarters at 111 Maltese Dr, Middletown, NY 10940. - The practice employs 87 staff and generates about $6.78 million in annual revenue. - Current open positions include X-Ray Tech and Nephrology Nurse Practitioner, indicating broader clinical staffing beyond gynecology. - Notable features: private healthcare provider with partnerships (e.g., Honest Medical Group in 2023) and a presence in several countries through workforce distribution. - For gynecology-related care, consider contacting the Middletown Medical main line or visiting their site to confirm if gynecology/OB-GYN services are offered at their Middletown location or through affiliated centers.
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