Crystal Run Healthcare
Pain Management • Middletown, NY • Since 1996
About
Crystal Run Healthcare in Middletown offers multidisciplinary pain medicine services as part of its broader specialty care system. With 50+ medical and surgical specialties across 14 offices (headquartered at 155 Crystal Run Road, Middletown, NY), the practice emphasizes comprehensive, patient-centered care within a large, physician-led network. If you’re specifically seeking pain management, contact the Middletown location or one of Crystal Run’s regional offices for services in pain management, rehabilitation, and related specialties. Phone: 845-703-6999.
Clinic Type
Pain Management (multi-location group)
Address
Middletown, NY; West Nyack, NY
Phone
845.703.6999
noreply@optum.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: negative
- Healthgrades: 1.0 stars (1 review)
- WebMD: Mixed (3 ratings/reviews) (3 reviews)
- RevDex: Predominantly 1-star ratings (30 reviews)
- Yelp: 1.5 stars (246 reviews)
Patients praise
- Some individual providers are noted for being attentive, professional, and knowledgeable
- Occasional praise for specific staff members who are described as professional, compassionate, and thorough
Common complaints
- Significant concerns regarding administrative dysfunction, specifically long wait times for appointments and difficulty reaching providers or getting return calls
- Reports of perceived lack of empathy, poor bedside manner, and dismissive attitudes, particularly in the pain management department
- Patients expressing frustration with billing issues, insurance handling, and obtaining prior authorizations
- General complaints about the practice becoming impersonal, overwhelmed, or "corporate" following its acquisition by Optum
"I went as a new patient in the pain management dept and the minute I sat down, the nurse started thinking I was there to score opiates. She kept interrupting me and refused to listen to me... Crystal Run shows little empathy and no compassion."
— Healthgrades user review"Pain management department is all about getting the maximum number of patients through the door. Both the doctors and nurses are not very empathetic about what is is like to live with chronic, debilitating pain."
— A-Better-Place user review"A new survey of patients at one of the largest health care conglomerates in the Hudson Valley is highlighting increasing concerns about the company’s quality of care... patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service."
— News 12 reporting on Optum-owned practicesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News — Jun 28, 2026
- Crystal Clinic Pain Management Expands Services to Medina - Crystal Clinic Orthopaedic Center — Oct 1, 2025
- Dr. Eric Robert Magda, MD - New Castle, PA - Anesthesiology, Pain Medicine - Book Appointment — Mar 19, 2026
- Aruna Sahoo, MD - Physician | OrthoNY — Jul 31, 2025
- Benjamin Krepps, DO | National Spine & Pain Centers — Oct 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
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