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About

Crystal Run Healthcare is a private, multi-specialty medical group headquartered in Middletown, NY, with 14 offices in the Hudson Valley and Catskills. Founded in 1996 and now partnered with Optum, the organization offers a broad range of services across 50+ specialties, including pediatrics and primary care. The system emphasizes value-based care and community well-being, staffed by 375+ physicians/APCs and about 380 employees. For pediatrics and general primary care for children, Crystal Run provides pediatric primary care alongside family/internal medicine with a patient-centric approach. Main contact: 845-703-6999. Offices include Middletown HQ at 155 Crystal Run Road and other locations in Warwick, Goshen, and Rock Hill, NY.

Clinic Type

Pediatrics

Address

100 Crystal Run Road Middletown, NY 10941 United States; 300 Crystal Run Road Middletown, NY 10941 United States; 855 Route 17M Monroe, NY 10950 United States; 1200 Route 300 Newburgh, NY 12550 United States; 61 Emerald Place Rock Hill, NY 12775 United States; 2 Centerock Road West Nyack, NY 10994 United States

Phone

845.703.6999

Email

noreply@optum.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Pediatrics Primary Care
  • Internal Medicine/Pediatrics
  • Family Medicine
  • Preventive care
  • Wellness visits
  • Vaccinations
  • Labs and screenings
  • Care coordination
  • Electronic health records
  • Pediatric sports physicals
  • School forms
  • Chronic disease management

Technology & Equipment

  • Electronic health records
  • NCQA Level-3 Patient-Centered Medical Home evidence

Team

  • Pediatric primary care team — Pediatricians/Internal Medicine-Pediatrics/Family Medicine/Nurse Practitioners/Physician Assistants

Insurance & Payment

Insurance, Cash, Credit/Debit

Languages Spoken

FAQs

What services are provided by PCPs and how do they coordinate care?

PCPs coordinate patient care where needed, whether in the office, hospital, or pediatric intensive care unit, and coordinate with specialists. They use an electronic health records system to link with any specialist in the practice for coordinated, timely care.

Awards & Accreditations

  • NCQA Level-3 Patient-Centered Medical Home
  • Level-3 Patient-Centered Medical Home by the National Committee for Quality Assurance (NCQA)

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Birdeye (Aggregate of Google reviews): 2.1 out of 5 stars (103 reviews) (103 reviews)
  • Yelp: 1.5 out of 5 stars (246 reviews)
  • WebMD: Not specified (low aggregate) (3 reviews)

Patients praise

  • Some individual providers and nurses are described as attentive, knowledgeable, or professional
  • Instances of positive experiences with specific medical procedures or staff members in certain departments

Common complaints

  • Long waiting times for appointments and at the office
  • Difficulties with phone communication and reaching doctors/staff
  • Concerns regarding quality of care and perceived lack of empathy or compassion from providers
  • Issues with billing and administrative processes
  • Reports of unprofessional or rude behavior by some staff members
  • Difficulties with prescription management or timely follow-ups

"I love our pediatrician and her team. Patricia Lynch is very attentive, supportive and kind. The nursing staff is always incredibly nice and patient."

Birdeye (Review)

"A new survey of patients at one of the largest health care conglomerates in the Hudson Valley is highlighting increasing concerns about the company’s quality of care... patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service."

News 12 Hudson Valley

"I have never met or been treated by a doctor who was so rude to me. I will never go back... The doctor had no bed side manor, drew conclusions without an examine... He made you feel like we were taking up too much of his time."

LocalityBiz (Review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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