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About

Crystal Run Healthcare is a private, multi-specialty medical group based in Middletown, NY (HQ: 155 Crystal Run Road). Founded in 1996 and now operating under Optum, it offers extensive services across 50+ specialties with a network of 14 offices in the Hudson Valley and lower Catskills. The organization emphasizes value-based care and employs 380 staff with 375+ physicians/APCs. For Physical & Occupational Therapy specifically, Crystal Run operates within its broader clinical offerings as part of its comprehensive rehabilitation and specialty care services across locations, including Middletown, Rock Hill, Goshen, and Warwick. Contact: 845-703-6999.

Clinic Type

Physical Therapy (multi-location group)

Address

Middletown: 95 Crystal Run Rd., Middletown, NY 10941; Rock Hill: 61 Emerald Place, Rock Hill, NY 12775

Phone

Middletown: 845.703.3500; Rock Hill: 845.796.5411

Email

noreply@optum.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • physical therapy
  • occupational therapy
  • aqua therapy
  • pelvic floor rehabilitation
  • hand therapy
  • gait and balance training
  • manual interventions
  • orthopedic physical therapy
  • sports physical therapy
  • custom splint fabrication
  • modalities such as ultrasound and neuromuscular electric stimulation

Technology & Equipment

  • private treatment rooms
  • centralized PT therapy gym
  • ultrasound
  • neuromuscular electrical stimulation
  • aquatic therapy equipment

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Zocdoc (Urgent Care): 4.46/5 (130 reviews)
  • Birdeye (Pediatrics): 2.1/5 (103 reviews)
  • Yelp: 2.1/5 (48 reviews)

Patients praise

  • Individual physical therapists highly rated by patients for effectiveness
  • Specific staff members noted as professional and helpful
  • Availability of specialized services including aqua therapy

Common complaints

  • Difficulty reaching staff or scheduling appointments
  • Perceived lack of care, empathy, or bedside manner from some providers
  • Concerns regarding long wait times and billing practices
  • Reports of inconsistent treatment quality across different departments

"Extremely good at providing information and advice on my post surgical procedure and recovery. Made PT very smooth and effective."

Crystal Run Healthcare Provider Profile (Alicia M. Byrne MS, PT)

"Been calling my Dr. for 4 days and haven't gotten a return call yet. I've been a patient for over 25 years and I've watched Crystalrun Healthcare get progressively worse over time."

WebMD Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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