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About

Crystal Run Healthcare is a private, multi-specialty medical group based in Middletown, NY (HQ at 155 Crystal Run Road). It operates under Optum and offers extensive primary care and adult-focused services across 14 offices in the Hudson Valley and Catskills region. Key points: - Type: Private medical practice, publicly associated via Optum - Founded: 1996; Headquarters: Middletown, NY - Services: Primary care (adult), family medicine, internal medicine, and a wide range of specialties (over 50), with emphasis on value-based care and coordinated, patient-centered care - Physicians: 375+ clinicians across multiple locations - Locations: 14 offices including Middletown HQ and sites in Rock Hill, Goshen, Warwick - Contact: Main phone 845-703-6999 - Online presence: crystalrunhealthcare.com; LinkedIn: /crystal-run-health If you’re seeking Adult Primary Care at Crystal Run, they offer board-certified internal medicine and family medicine providers focused on long-term, patient-centered care across their Hudson Valley locations.

Clinic Type

Primary Care

Address

155 Crystal Run Road, Middletown, NY 10941, US

Phone

845.703.6999

Email

noreply@optum.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • Primary Care (Adult)
  • Pediatrics-Primary Care
  • Family Medicine
  • Geriatric Medicine
  • Internal Medicine
  • Internal Medicine Pediatrics
  • Clinical Nutrition
  • Telehealth
  • Clinical Programs
  • About Crystal Run
  • Find a Doctor
  • Patient Portal
  • Bill Payment
  • Appointments & Prescription Refills
  • Crystal Run Connect
  • Contact Us
  • Care Coordination
  • Prevention & Wellness
  • Care for diabetes
  • Care for hypertension
  • Cardiovascular disease
  • Heart failure
  • Surgical and obstetric referrals
  • Electronic Health Records
  • NCQA PCMH Level-3

Technology & Equipment

  • Electronic Health Records (EHR)
  • Coordination with specialists
  • NCQA Level-3 PCMH accreditation

Team

  • Internists, Adults 18+ — Doctors of Internal Medicine
  • Family Medicine, All ages — Family Physicians

Insurance & Payment

Cash, Credit cards, Insurance (via accepted providers), Self-pay

Languages Spoken

Current Offers

New Patient Offer — null

FAQs

What is primary care?

Primary care is the first point of contact for undiagnosed health concerns and ongoing care for varied medical conditions.

Who do PCPs treat?

Adults, seniors, and children depending on the specialty of the provider (e.g., internists vs. pediatricians).

Awards & Accreditations

  • NCQA Level-3 Patient-Centered Medical Home

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp: 1.5 out of 5 stars (246 reviews) (246)
  • Healthgrades: 1 out of 5 stars (1 review) (1)
  • WebMD: 3 out of 5 stars (3 reviews) (3)

Patients praise

  • Occasional praise for specific medical professionals (technicians, certain doctors) for being professional, compassionate, and knowledgeable

Common complaints

  • Difficulty reaching doctors or getting return calls
  • Long wait times and scheduling issues
  • Perceived lack of empathy and compassion from staff/providers
  • Rudeness and poor bedside manner of some staff/doctors
  • Frustration with treatment plans, perceived incompetence, and lack of personalized care
  • Poor administrative/front desk management

"Been calling my Dr. for 4 days and haven't gotten a return call yet. I've been a patient for over 25 years and I've watched Crystalrun Healthcare get progressively worse over time."

WebMD review

"After over 7 years of pain at my young age, I'm making a point to expose the "doctors" of Middletown NY, who have not gave much effort or the slightest care in helping me. I was passed around by the incompetent doctors of Crystal Run Healthcare... They stick to a standard treatment for every patient. they don't customize nothing..."

LocalityBiz review

"I went as a new patient in the pain management dept and the minute I sat down, the nurse started thinking I was there to score opiates. She kept interrupting me and refused to listen to me... Crystal Run shows little empathy and no compassion."

Healthgrades review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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