Crystal Run Healthcare
Psychiatric Mental Health • Middletown, NY • Since 1996 • 4 locations locations
About
Crystal Run Healthcare, a Middletown-based medical group with Optum, offers behavioral health and psychiatry among its specialties. The organization operates 14 offices in New York’s Hudson Valley region (headquarters at 155 Crystal Run Road, Middletown) and employs hundreds of physicians and clinicians.
Clinic Type
Psychiatric Mental Health
Address
155 Crystal Run Rd, Middletown, NY 10941; 855 Route 17M, Monroe, NY 10950; 1200 Route 300, Newburgh, NY 12550; 2 Centerock Road, West Nyack, NY 10994
Phone
845.703.6999
noreply@optum.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
Who can receive behavioral health/psychiatry services?
Children ages three years old and up, adults, and geriatric patients.
What ages do you treat?
Our providers treat children ages three years old and up, adults, and geriatric patients.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Crystal Run Healthcare Official Provider Profiles: Individual providers (e.g., Dr. Nicholas Batson, Dr. Lisa Batson, Katherine McDonald) often hold ratings between 4.0 and 5.0 stars on the internal Crystal Run platform (Varies by provider (e.g., 17 total for Dr. Nicholas Batson, 16 for Dr. Lisa Batson))
- Public review platforms (Yelp, Birdeye, WebMD): Range of 1.5 to 2.4 stars across different facility branches and departments (Urgent Care, Pediatrics) (Hundreds of aggregated reviews across platforms like Yelp and Birdeye)
Patients praise
- Individual providers receive high patient satisfaction ratings for care and attentiveness
- Some medical staff are described as caring and thorough
- Positive experiences with specific clinical departments despite broader organizational complaints
Common complaints
- Difficulties with administrative tasks such as getting prescription refills and return phone calls
- Long wait times for appointments and at the facility
- Billing errors and persistent issues resolving them
- Concerns regarding staff turnover and customer service quality post-Optum acquisition
- Inadequate privacy during conversations at the facility
"Another phone call, I’m on for 50 minutes, an hour - only to be hung up on."
— News 12 Report (Evelyn Lipnicky)"Been calling my Dr. for 4 days and haven't gotten a return call yet. I've been a patient for over 25 years and I've watched Crystalrun Healthcare get progressively worse over time."
— WebMD Patient Review"She is a top-notch doctor who knows me and ..."
— Crystal Run Healthcare Provider Profile (Dr. Lisa Batson)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Psychology | Crystal Run Healthcare — May 15, 2026
- Registered Nurse, Psychiatry, Crystal Run Healthcare Middletown, NY — May 17, 2026
- Hafsa Mahmood, MD | Garnet Health - Garnet Health — Sep 6, 2025
- View your medications or request a refill - | Crystal Run Healthcare — Sep 5, 2025
- Andrea Brown MD, FAAFP - | Crystal Run Healthcare — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
More psychiatric mental health clinics in Middletown
for user query: Behavioral Health at Middletown Medical, Middletown - The company operates three offices (all in the United States) and emphasizes comprehensive, patient-centered care across specialties. - There is no specific Behavioral Health or psychiatry/psychology focus highlighted in the provided details. The open positions listed are an X-Ray Tech and a Nephrology Nurse Practitioner, with no explicit behavioral health roles. - For more precise information on behavioral health services, you may want to inquire directly about psychiatry, psychology, counseling, or substance use disorder programs in Middletown Medical’s multi-specialty network.
Behavioral Health Access Center at Garnet Health Medical Center in Middletown, NY provides psychiatric emergency services 24 hours a day, seven days a week through the hospital's Emergency Room. Individuals of any age experiencing a psychiatric emergency can be seen and treated by a multi-disciplinary professional staff including licensed psychiatrists, nurse practitioners, psychiatric social workers, and medical emergency room physicians and nurses.
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