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About

Middlesex Health Urgent Care in Middletown, CT is part of the nonprofit Middlesex Health system, based in Middletown and affiliated with the Mayo Clinic Care Network. The system includes Middlesex Hospital (275 beds), two Cancer Center locations, three emergency departments, and two urgent care centers, offering a wide range of services from primary to specialty care. For urgent care needs in Middletown, you can visit the Middletown location at or near 28 Crescent St., Middletown, CT 06457. Contact: info@midhosp.org or 860-358-6000.

Clinic Type

Urgent Care

Address

896 Washington Street, Middletown, CT 06457

Phone

860-358-4170

Email

Volunteerservices.mh@midhosp.org

Opening Hours

open seven days a week

Telehealth

Available

Emergency Care

No appointment needed for urgent care; treats illnesses and injuries not serious enough for ER; drive-up COVID-19 testing; telehealth available

Services Offered

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Technology & Equipment

  • PCR molecular testing
  • COVID-19 testing
  • MyChart

Insurance & Payment

  • Most insurance plans

Languages Spoken

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FAQs

COVID-19 - Frequently Asked Questions

Middlesex Health Urgent Care administers PCR molecular tests. A COVID-19 PCR molecular test uses a nasal or nasopharyngeal swab, and this test is processed by Middlesex Health’s Laboratory. PCR testing is offered at Middlesex Health Urgent Care’s offices in both Middletown and Old Saybrook seven days a week. Patients can expect their results in 24 to 48 hours.

How will test results be communicated?

Patients who get tested for COVID-19 at Middlesex Health Urgent Care will be notified of their results through their MyChart accounts. If you do not have a MyChart account, you can learn more and create one here.

What if the test result is positive?

If your COVID-19 test result is positive, you will be contacted by phone during normal business hours.

Insurance information

Please check with your insurance company for more information. To see a list of insurances accepted by Middlesex Health Urgent Care, please click here.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Chamber of Commerce: 3.3 out of 5 stars (88 reviews)

Patients praise

  • kind, professional, and friendly staff
  • efficient visit times for some patients
  • thorough testing and diagnostic capabilities (e.g., Covid, flu, X-rays)
  • compassionate care for urgent health issues

Common complaints

  • concerns about providers not listening to patient history or specific needs
  • perceived lack of validation for specific treatments or conditions

"All staff were kind, professional and friendly. Blessed to have such good coordinated care so close by."

— Chamber of Commerce review (Mar 4, 2024)

"Absolutely awesome doctor but she did not listen to the patient who has an underlying condition... Listen to your patience sure a good doctor, but you failed me because Im still coughing and thank God I have a follow up appointment with my primary care physician on Monday."

— Chamber of Commerce review (Feb 16, 2024)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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