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Clinic Type

Federally Qualified Health Centers (FQHC)

Address

Phone

(608) 443-2953

Email

randrae@wphca.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregating Google reviews): 4.2 out of 5 stars (370 reviews)
  • Birdeye (Progressive Community Health Centers - 12th Street Urgent Care): 2.9 out of 5 stars (29 reviews)

Patients praise

  • Welcoming, clean, and professional atmosphere in many instances
  • Providers are often praised for being thorough, compassionate, and attentive
  • Language accessibility is highly valued by patients
  • Commitment to providing care regardless of insurance or financial status
  • Recognition for integrated, patient-centered care models

Common complaints

  • Difficulty reaching staff by phone and long hold times
  • Frustration with appointment scheduling and long wait times between appointments
  • Occasional reports of unprofessional or rude front desk staff behavior
  • Challenges with walk-in experiences and urgent care efficiency
  • Concerns about practitioner experience or empathy in some cases

"Muy excelentes personas!!! Realmente aprecio la ayuda que me dan!!! Son tan atentos que logras sentirte segura hablando de tus inquietudes y en tu propio idioma!!"

Sixteenth Street Community Health Center Patient Review

"This outreach center needs to train their employees and hold them to a higher standing... I can find better service at my local mechanic shop."

Outreach Community Health Centers Patient Review

"Are you serious about waiting on a phone call. NO ONE answers the call center... My providers are fine. But no on3 answers the phone."

Progressive Community Health Centers Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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