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About

AltaPointe Health Systems is a Mobile, Alabama-based nonprofit healthcare organization (founded 1957) offering behavioral health services, including crisis, outpatient, substance use, residential, and specialized care, plus medical education and a medical team. Headquarters: 5750 A Southland Drive, Mobile, AL 36693. Other offices in Alabama carry out services nationwide within the United States, with four U.S. offices listed. Key details: 383 employees (up 6.9% YoY), annual revenue around $9.2M.

Clinic Type

Behavioral Health

Address

2401 Gordon Smith Drive, Mobile, AL 36617

Phone

(251) 662-8000

Email

info@altapointe.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • behavioral health
  • primary care
  • psychiatric services
  • integrated mental health and primary care
  • outpatient services
  • primary care locations
  • free-standing psychiatric hospitals
  • behavioral health crisis center

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Better Business Bureau (BBB): 1/5 stars (1 review (BBB profile))
  • FindRecoveryNow.org: 2.7/5 stars (16 reviews)

Patients praise

  • Occasional reports of individual staff members being understanding or helpful.
  • Some experiences with nursing staff being described as nice in specific settings.

Common complaints

  • Difficulties reaching staff via phone, including long wait times, being transferred repeatedly, and unreturned messages.
  • Reports of unprofessionalism, rude staff, and lack of care for patients.
  • Concerns regarding billing practices, specifically no-show fees and perceived theft.
  • Complaints about the crisis team, lack of privacy, and poor communication between departments.
  • Negative experiences with treatment protocols, including methadone clinic processes and MAT programs.

"I just do not find it professional when you truly need help they ridicule you."

Better Business Bureau review

"This place is an absolute JOKE of a clinic. If you can ever even get anyone on the phone they are very rude and just transfer you around over and over."

FindRecoveryNow.org review

"I called Altapointe and was sent on a merry-go-round of phone calls being transferred desk to desk, office to office for close to an hour."

Better Business Bureau complaint

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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