Locations - AltaPointe Health
Behavioral Health • Mobile, AL • Since 1957
About
AltaPointe Health Systems is a Mobile, Alabama-based nonprofit healthcare organization (founded 1957) offering behavioral health services, including crisis, outpatient, substance use, residential, and specialized care, plus medical education and a medical team. Headquarters: 5750 A Southland Drive, Mobile, AL 36693. Other offices in Alabama carry out services nationwide within the United States, with four U.S. offices listed. Key details: 383 employees (up 6.9% YoY), annual revenue around $9.2M.
Clinic Type
Behavioral Health
Address
2401 Gordon Smith Drive, Mobile, AL 36617
Phone
(251) 662-8000
info@altapointe.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos






What Patients Say
Overall sentiment across review platforms: negative
- Better Business Bureau (BBB): 1/5 stars (1 review (BBB profile))
- FindRecoveryNow.org: 2.7/5 stars (16 reviews)
Patients praise
- Occasional reports of individual staff members being understanding or helpful.
- Some experiences with nursing staff being described as nice in specific settings.
Common complaints
- Difficulties reaching staff via phone, including long wait times, being transferred repeatedly, and unreturned messages.
- Reports of unprofessionalism, rude staff, and lack of care for patients.
- Concerns regarding billing practices, specifically no-show fees and perceived theft.
- Complaints about the crisis team, lack of privacy, and poor communication between departments.
- Negative experiences with treatment protocols, including methadone clinic processes and MAT programs.
"I just do not find it professional when you truly need help they ridicule you."
— Better Business Bureau review"This place is an absolute JOKE of a clinic. If you can ever even get anyone on the phone they are very rude and just transfer you around over and over."
— FindRecoveryNow.org review"I called Altapointe and was sent on a merry-go-round of phone calls being transferred desk to desk, office to office for close to an hour."
— Better Business Bureau complaintSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Hospitals - AltaPointe Health — May 27, 2026
- Pharmacy - AltaPointe Health — Jan 13, 2026
- EastPointe Psychiatric Hospital - AltaPointe Health — Aug 28, 2025
- ALTAPOINTE HEALTH ADULT OUTPATIENT - MOBILE - Yelp — Jul 5, 2026
- BayPointe - AltaPointe Health — Aug 29, 2025
Information sourced from the clinic's website as of July 10, 2026.
More behavioral health clinics in Mobile
BHG Mobile Treatment Center is part of Behavioral Health Group (BHG), the largest network of Joint Commission-accredited outpatient opioid treatment and recovery centers in the U.S. BHG provides medication-assisted treatment (MAT), counseling, and behavioral health services for opioid use disorder. The organization operates more than 110 locations across 20+ states (103 offices listed in the U.S. with multiple centers acquired in recent years) and employs over 1,900 people. BHG is privately held, headquartered in Dallas, TX, and owned by The Vistria Group. For mobile or site-specific services, contact BHG directly at inquiries@bhgrecovery.com or call 866-763-2244.
Summary: The Alabama Department of Mental Health (ADMH) is a state government agency, founded in 1965 and headquartered in Montgomery, AL. It provides mental health, substance use disorder, and intellectual/developmental disability services across Alabama, operating through a central office and a statewide network of community-based programs plus three state-operated facilities (Bryce Hospital, Mary Starke Harper Geriatric Psychiatry Center, Taylor Hardin Secure Medical Facility). ADMH maintains a Deaf Services office and supports a broad workforce across 9 local offices. For Mobile-area concerns, ADMH serves through relevant Mobile/Tuscaloosa offices and can be reached at the general lines or public information channels listed on mh.alabama.gov. Key contact: alabama.dmh@mh.alabama.gov or publicinformation.dmh@mh.alabama.gov; main phone numbers include 800-367-0955 and 334-242-3454.
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