Primary Care & Urgent Care Monroe, NC | First Care Can Help
Family Medicine • Monroe, NC • Since 1994 • Multiple locations in Charlotte, Monroe, Rock Hill, Albemarle, Locust, and Gastonia locations
About
First Care Medical Clinic offers primary care and urgent care services in Monroe, NC, with a broader footprint across North and South Carolina. Key details: - Location: Headquarters in Monroe, NC (404 S Sutherland Ave, Monroe, NC 28112), plus additional NC and SC clinics (including Charlotte, Gastonia, Rock Hill, Locust). - Services: Primary care, urgent care, pediatrics, adult care, occupational health, radiology (ultrasounds), on-site diagnostics, physicals, allergy testing/immunotherapy, behavioral health, weight loss program, and telehealth options. - Experience: Independent, private practice operating since 1994; more than 30 years in the Charlotte metro area. - Access: Multiple offices with telehealth capabilities to support convenient care. - Contact: Main call center and phone numbers listed on site; general email callcenter@firstcarecanhelp.com. If you’re specifically seeking primary and urgent care in Monroe, this clinic provides integrated care (urgent and ongoing primary care) under one roof, with a local focus and extended hours likely through its urgent care services.
Clinic Type
Family Medicine
Address
Charlotte-Nations Ford, 9040 Nations Ford Road, Charlotte, NC 28273; Monroe location address not fully listed in provided text
Phone
(704) 291-9267
callcenter@firstcarecanhelp.com
Opening Hours
Mon-Fri: 9AM-6PM • Sat: 9AM-5PM • Sun: Closed
Telehealth
Available via telemedicine (links provided)
Emergency Care
Emergency Room for life-threatening situations; Urgent Care for non-life-threatening conditions
Services Offered
Technology & Equipment
Team
Insurance & Payment
We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, we offer transparent and affordable self-pay rates.
Self-pay, Insurance, Online payments (where available), Self-pay rates, Transparent upfront costs
Languages Spoken
FAQs
Do I need an appointment for Urgent Care?
No, appointments are not required for urgent care visits at our Charlotte clinics. Walk-ins are always welcome. However, if you prefer to minimize your wait time, you can book a slot online.
Do You Accept Medicare or Medicaid?
We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, we offer transparent and affordable self-pay rates.
What is the difference between Urgent Care and the ER?
Urgent Care is for non-life-threatening conditions that require same-day attention. The Emergency Room is for life-threatening situations.
Do you offer COVID-19 testing?
Yes, at least at Nations Ford and The Plaza locations.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc: 4.55/5 (based on 60 reviews) (60)
Patients praise
- Compassionate and attentive care from certain providers, specifically citing Dr. Okwara
- Helpfulness and friendliness of some staff members
- Convenience for urgent care needs
- Appreciation for diverse and bilingual staff services
Common complaints
- Reports of unprofessional administrative staff and poor front-desk communication
- Concerns regarding a persistent call center service leading to excessive automated calls
- Reports of long wait times
- Negative employee experiences regarding clinic culture and work environment
"I been a patient of 1stcare for years and they have the best doctors and they prioritize u and ur health... I absolutely love Dr. Okwara. He actually listens to what you have to say."
— LocalityBiz Review (Sherri Bosch)"When you call to settup an appointment.. you get applied to this call center support list where they sell your information to get hounded by automated systems... I have been getting 20-50 calls a day for the past year since i went here."
— LocalityBiz Review (Dex Victor)"Overall pleasant experience. Dr. B. Okwara really listens to you and answers your questions with sound answers and realistic advice."
— First Care Can Help Website TestimonialSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Primary Care & Urgent Care Monroe, NC | First Care Can Help — Dec 11, 2025
- Find A Location - First Care Medical Clinic - Comprehensive Healthcare in NC & SC — Oct 17, 2025
- FIRST CARE MEDICAL CLINIC - Monroe, North Carolina - Yelp
- First Care Medical Clinic Recognized as the Best Primary & Urgent Care Clinic Charlotte NC for 2025 — Nov 26, 2025
- Willa J. Ale - Nurse Practitioner in Monroe, NC — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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