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About

Summary: St. Francis Health is a nonprofit health system based in Monroe, Louisiana (founded 1913). It operates St. Francis Medical Center, a 325-bed acute-care hospital with more than 1,800 staff, 20+ outpatient clinics, and about 350 physician partners. The system offers Northeast Louisiana’s only Level III NICU, Level III OB, and Level II PICU, along with strong heart/vascular care, critical care, and various minimally invasive and complex surgeries. Accredited programs include Chest Pain Center, Level 3 Trauma, and GME, with Centers of Excellence in obstetrics, bariatric surgery, minimally invasive gynecology, and breast health. For Internal Medicine needs in Monroe, this provides access to a broad hospital network and affiliated physicians through St. Francis Medical Center (Monroe) and partner clinics in the region. Address/locations include multiple Monroe sites and a Ruston location. More details at stfran.com.

Clinic Type

Internal Medicine

Address

309 Jackson St; Monroe, Louisiana 71201, US

Phone

911

Email

complaint@jointcommission.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • St. Francis ProviderMatch: 4.9 out of 5.0 (representative sample of Internal Medicine providers) (Ranges from ~10 to over 500 ratings per provider)
  • Healthgrades: 77% (Patient Experience Rating) (Based on CMS HCAHPS data)

Patients praise

  • Many patients praise professional and caring staff interactions
  • High patient recommendation rates compared to national averages
  • Proficient medical care in specific departments like surgery and labor/delivery
  • Generally positive feedback on individual doctor bedside manner and communication

Common complaints

  • Reports of rude or uncompassionate staff behavior
  • Complaints about long wait times in the ER
  • Concerns regarding communication issues and bedside manner
  • Occasional mentions of unclean facilities

"The entire labor staff was knowledgeable, understanding, patient, and informative."

Patient review for St. Francis Medical Center (OpenGovNY)

"Total time in the ER: 7 hours 40 minutes. Absolutely ridiculous."

Patient story for St. Francis Medical Center (HospitalStats.org)

"I cannot say enough wonderful things about Dr. Sims... from the beginning he made me feel heard, informed, and cared for."

Patient review for St. Francis Medical Center (Healthgrades)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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