Primary Care & Urgent Care Monroe, NC | First Care Can Help
Urgent Care • Monroe, NC • Since 1994 • Multiple locations in Charlotte and surrounding areas (Nations Ford and Plaza in Charlotte; Monroe location mentioned) locations
About
First Care Medical Clinic in Monroe, NC offers primary care and urgent care with a long-standing, independent practice serving the Charlotte area since 1994. Key details: - Services: Primary care, urgent care, pediatrics, internal medicine, radiology (ultrasounds), on-site diagnostics, occupational health, physicals, allergy testing/immunotherapy, behavioral health, weight loss programs, and telehealth. - Locations: HQ and main office at 404 S Sutherland Ave, Monroe, NC 28112, plus 9 additional North Carolina offices (e.g., Charlotte, Gastonia, Locust) and a Rock Hill, SC location. - About: Private, privately held healthcare provider with 7 primary care clinics and telehealth; emphasizes patient-first care and long-term health outcomes. - Contact: Call centers and multiple phone numbers available; main line around 704-291-9267. - Highlights: 48 employees (growth YoY), estimated annual revenue ~$22.7M; founded 1994; headquarters in Monroe, NC; also lists operations in Nigeria, India, and Philippines (organization scope). If you need a quick single-location focus: Primary care + urgent care in Monroe, NC center at 404 S Sutherland Ave, with access to same-day care and telehealth options.
Clinic Type
Urgent Care
Address
Locations across Charlotte, Monroe, Rock Hill, Albemarle, Locust, and Gastonia
Phone
(704) 291-9267
callcenter@firstcarecanhelp.com
Opening Hours
Mon-Fri: 9AM-6PM • Sat: 9AM-5PM • Sun: Closed
Telehealth
Available
Emergency Care
Urgent Care for non-life-threatening conditions; ER for life-threatening situations
Services Offered
Technology & Equipment
Team
Insurance & Payment
We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, we offer transparent and affordable self-pay rates.
Self-pay, Insurance, Online payments
Languages Spoken
Pricing
Current Offers
New patient offer
FAQs
Do I need an appointment for Urgent Care?
No, appointments are not required for urgent care visits at our Charlotte clinics. Walk-ins are always welcome. However, if you prefer to minimize your wait time, you can book a slot online.
Do You Accept Medicare or Medicaid?
We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, we offer transparent and affordable self-pay rates.
What is the difference between Urgent Care and the ER?
Urgent Care is for non-life-threatening conditions that require same-day attention. The Emergency Room is for life-threatening situations.
Do you offer COVID-19 testing?
Yes, both the Nations Ford and The Plaza locations offer COVID-19 testing with rapid results available.
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc: 4.55/5 overall; 3.5/5 bedside manner (per highlights) (60 patients reviewed (per highlights))
- Facebook: 1 review (rating not shown in highlights) (1 review (per highlights))
Patients praise
- Doctors listen and provide helpful, realistic advice
- Friendly/pleasant staff and good bedside manner
- Bilingual services and attention to patient needs
- Nurses provided good care (including for children)
Common complaints
- Poor front-desk/communication and unreturned calls
- Long waits and lack of follow-through (e.g., prescriptions not ordered or not called)
- Unfavorable experiences for specific cases (e.g., referral to ER for an ear infection; need for tests questioned)
- Call/appointment handling and possible information-selling/automated call complaints
"“Overall pleasant experience. Dr. B. Okwara really listens to you and answers your questions with sound answers and realistic advice.” — Trinity Medcaf"
— firstcarecanhelp.com (Primary Care & Urgent Care Monroe, NC page, patient quotes)"“Was here for 3 hours waiting with an appointment. To find out nothing really… they never call… And when we call… they never ordered it…”"
— localitybiz.com (Urgent Care Monroe NC | First Care Medical Clinic)"“Very unprofessional. I have left several voicemails with no returned calls and the front desk woman that answered the phone needs to be educated on proper …”"
— yelp.com (FIRST CARE MEDICAL CLINIC - Monroe, North Carolina)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Primary Care & Urgent Care Monroe, NC | First Care Can Help — Dec 11, 2025
- Find A Location - First Care Medical Clinic - Comprehensive Healthcare in NC & SC — Oct 17, 2025
- FIRST CARE MEDICAL CLINIC - Monroe, North Carolina - Yelp
- First Care Medical Clinic Recognized as the Best Primary & Urgent Care Clinic Charlotte NC for 2025 — Nov 26, 2025
- Willa J. Ale - Nurse Practitioner in Monroe, NC — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Monroe
Fast Pace Health operates urgent care clinics across multiple states, including Louisiana. In West Monroe, LA, you can visit Fast Pace Urgent Care for walk-in, appointment-free care with extended hours and short wait times. They accept most major insurance, Medicaid, and Medicare, and offer affordable self-pay options for the uninsured. Each clinic provides on-site lab testing and X-ray, with a patient-first approach focused on convenient, compassionate care. If you’re seeking urgent care in West Monroe or Monroe-area, Fast Pace Health positions itself as a practical, accessible option without appointments.
Monroe Urgent Care is a small private hospital and health care provider based in Monroe, North Carolina. The organization has 4 employees and operates two U.S. locations: 613 E Roosevelt Blvd, Monroe, NC 28112, and 337 Stewart Road, Monroe, MI 48162 (note: the 48162 ZIP may indicate a mismatch in data; the primary address listed is in Monroe, NC). The company is active and privately owned, with ties to larger health systems (referenced through links to Carolinas HealthCare System). Key staff are in medical roles, and the firm appears to function with a lean team. Contact number listed: 734-243-3200.
Summary: WellNow Urgent Care is a private U.S. health care network of walk-in urgent care clinics (formerly Five Star Urgent Care) with 3 US locations, headquartered in Chicago, IL. It provides walk-in treatment for illnesses and injuries, rapid testing, and other urgent care services. The company has grown through acquisitions (e.g., Physicians Immediate Care in 2022, Hometown Urgent Care in 2020, Primary Urgent Care in 2022) and operates primarily in Illinois, Indiana, Michigan, New York, and Pennsylvania. If you’re seeking Monroe-specific WellNow locations, there is no Monroe listing in the provided data; the three offices are all in Chicago, IL. For Monroe, IL, you may need to check WellNow’s site or local directories for a Monroe location.
Comparing your options?
See other urgent care clinics in Monroe, or search the full directory by insurance, ratings, and more.

