Illinois State List: Geriatric Health Care Services
Gerontology • Mount Vernon, IL
Clinic Type
Gerontology
Address
Illinois
Phone
800-542-8402
info@longtermcarelink.net
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Team
Insurance & Payment
—
Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Seniors.fyi (Mount Vernon Health Care Center): 4.9/5 stars (100 reviews)
- Caring.com (Nature Trail Health Care Center): 3.7/5 stars (9 reviews)
- U.S. News & World Report (Mount Vernon Health Care Center): 3/5 stars
- CMS Five-Star Quality Rating System (Axiom Gardens/Mount Vernon Health Care Center): 1/5 stars
- Birdeye (Heritage Woods of Mt. Vernon): 4.3/5 stars (61 reviews)
Patients praise
- Compassionate and kind nursing and support staff
- Staff willingness to accommodate personal preferences and resident needs
- Clean and friendly facility environments reported at some locations
- Individualized, thorough, and attentive care from certain nurse practitioners and providers
Common complaints
- Documented staffing shortages and low nursing hours per resident
- Reported violations in care and supervision, including failure to report injuries or declines
- Citations related to infection control, privacy, and nutritional needs
- History of fines and substantiated complaints at certain facilities
"You'll see nurses singing with the ladies. You'll see them giving patients hugs who might be crying. You'll also see them helping the patients who aren't eating. My dad is a fall risk and they're very protective of him... It's refreshing to experience a place who cares."
— Caring.com user review for Nature Trail Health Care Center"Nicole M Lewis is exceptional. She focuses on you as an individual. She answers your questions. She makes you feel like she really care about you!"
— Ratings.MD user review for Nicole M Lewis, APRN-CNPSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] Site Sponsor Listing - Illinois Department on Aging — Jun 18, 2026
- SSM Health Medical Group Welcomes Cris Myers, APRN-DNP | WMIX — Jul 11, 2025
- SSM Health Medical Group Welcomes Cris Myers, APRN-DNP | 95.3 X95 -#1 Hit Music Station — Jul 11, 2025
- Illinois Senior Living Communities and Housing - SeniorLiving.org — Nov 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
More gerontology clinics in Mount Vernon
SSM Health Medical Group Mount Vernon is part of the nonprofit, Catholic, integrated health system SSM Health. The organization operates hospitals and outpatient services across Illinois, Missouri, Oklahoma, and Wisconsin, with a mission to deliver compassionate, high-quality care. If you’re seeking a Mount Vernon location, you may want to visit ssmhealth.com or contact the St. Louis headquarters for exact Mount Vernon patient-care sites, providers, and hours.
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