Homepage | El Camino Health | Santa Clara County, CA
Primary Care • Mountain View, CA • Since 1961
About
El Camino Health is a nonprofit healthcare system based in Mountain View, CA, serving Santa Clara County. It operates two not-for-profit acute care hospitals in Los Gatos and Mountain View, plus urgent care, multi-specialty, and primary care facilities across the region. Founded in 1961, the organization employs about 1,821 people and has annual revenue exceeding $500 million. Key details: - Headquarters: Mountain View, CA - Locations: 5 offices/sites in Santa Clara County (including 2500 Grant Rd, Mountain View; 815 Pollard Rd, Los Gatos) - Services: acute care hospitals, urgent care, multi-specialty care, primary care - Type: nonprofit/private healthcare system - Contact (overview): general HQ presence and regional services; main phone listed for inquiries: +1 650-940-7154 - Additional context: active in Santa Clara County with a notable regional footprint and a foundation arm (El Camino Health Foundation)
Clinic Type
Primary Care
Address
2500 Grant Road, Mountain View, CA 94040, US
Phone
650-988-8468
palliativecare@elcaminohealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (based on 1,042 surveys) (1,042 patient surveys)
- Birdeye (Google): 3.3 out of 5 stars (704 reviews)
- Yelp: 3.8 out of 5 stars
- Ratings.MD (Primary Care): 4.8 out of 5 stars (1,638 verified ratings)
Patients praise
- Strong patient recommendation rates (approx. 78-89%)
- Praise for doctor communication and clinical expertise
- Appreciation for caring and professional nursing staff
- Positive outcomes reported in complex care such as cancer and surgery
- Cleanliness of facilities generally viewed positively
Common complaints
- Concerns regarding staff responsiveness and delays in receiving help
- Frustrations with billing transparency and administrative communication
- Reports of long wait times for appointments or services
- Mixed experiences with physician availability and responsiveness
"Everyone I interacted with was personable, caring and they kept my spirits up... It made me feel good about being there, and it made me feel safe."
— El Camino Health Patient Story (Brendan)"I ended up wasting three weeks dealing with what I can only describe as unprofessional, unresponsive, and frustrating service."
— Yelp Review"El Camino Health is amazing. They saved my daughter's life. They saved my life. The doctors are beyond words, and the nurses are like family."
— El Camino Health Patient Story (Jian)Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- El Camino Health Named to Newsweek's World's Best Hospitals 2026 | El Camino Health — May 7, 2026
- El Camino Health Recognized Among Nation’s Best Hospitals by U.S. News & World Report for 2025-2026 | El Camino Health — Jul 31, 2025
- El Camino Health Honored for Role in Pioneering Healthcare Technology | El Camino Health — May 15, 2026
- Munir Javed, MD | Internal Medicine | El Camino Health — Nov 15, 2025
- El Camino Health Announces Plan to Replace Los Gatos Hospital with State-of-the-Art Medical Campus | El Camino Health — Jun 15, 2026
Information sourced from the clinic's website as of July 10, 2026.
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