Primary Care and Hope Clinic: Home
Primary Care • Murfreesboro, TN • Since 1992 • 4 (Murfreesboro – Hope Way/Memorial Blvd, Shelbyville, Smyrna) locations
About
Primary Care & Hope Clinic is a nonprofit community health center (FQHC) based in Murfreesboro, Tennessee, founded in 1992. It offers affordable, on-site primary and behavioral health care, with sliding-fee discounts based on income. The organization operates five offices in Middle Tennessee (headquarters in Murfreesboro and locations in Smyrna and Shelbyville) and accepts Medicare, TennCare, and most private insurance. Additional services include low-cost pharmacy, health and nutrition resources, care coordination, and patient resources. Revenue is about $6 million annually, and the staff comprises around 29 employees. For more, visit hopeclnc.org or call 615-893-9390.
Clinic Type
Primary Care
Address
1453 Hope Way, Murfreesboro, TN, USA; 1313 Memorial Boulevard, Murfreesboro, TN, USA; 1701 North Main Street, Shelbyville, TN, USA; 900 Sgt Asbury Hawn Way, Smyrna, TN, USA
Phone
(615) 893-9390
info@jlbworks.com
Opening Hours
Clinic Hours: Monday – Thursday: 7:00 am - 6:00 pm
Website
Services Offered
Technology & Equipment
Insurance & Payment
Sliding fee scale available for low-income uninsured patients; accepts TennCare, Medicare, Medicare Advantage, and most commercial plans.
online bill pay via Patient Notebook, in-person payment, phone payments where available, Online bill pay via Patient Notebook platform
Savings plan: 340B discounted medications through in-house pharmacy
Languages Spoken
Pricing
FAQs
Do you accept uninsured patients?
Yes, with sliding fee for low-income uninsured patients.
What ages do you treat?
Patients range from 0 to 100 years old.
What services do you provide?
Primary medical services, preventive care, immunizations, chronic disease management, women’s health, urgent care, behavioral health, and pharmacy.
What services does Primary Care & Hope Clinic provide?
Preventative, acute, chronic, and behavioral health services; well-child checkups; immunizations; urgent care illnesses; and care for chronic diseases.
Do you accept Medicare, TennCare, or commercial insurance?
Yes. The clinic accepts TennCare, Medicare, and most commercial insurance plans.
How can I pay my bill online?
To pay online, visit the bill pay page to make a safe and secure transaction through the Patient Notebook platform.
How can I become a patient?
Call (615) 893-9330 for an appointment; print and complete the New Patient Information Form and bring it to your appointment.
Where can I find patient resources and forms?
Patient Resources page; forms available in PDF (English and Spanish at minimum).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Apple Maps/Yelp integration: 2.5/5 stars (21 reviews)
- Trustburn: 4.2/5 stars (151 reviews)
- WebMD: Not specified (1 review)
Patients praise
- Appreciation for sliding-scale fees/affordability for low-income patients
- Praise for the pharmacy staff for being kind, quick, and thoughtful
- Certain providers noted for being thorough, professional, and genuinely caring
Common complaints
- Reports of rude, condescending, and disorganized front office staff
- Frustration with long wait times for appointments and medication refills
- Inconsistent communication and lack of follow-up from staff
- Concerns regarding treatment quality and medical decision-making by some providers
"For starters, the women in the front office area are often rude, condescending, and lazy... They are unbelievably disorganized, make you feel unwelcome, and could care less about you as a patient."
— Trustburn"Great place if you need primary care and only have limited income. They work on the sliding scale. They do have a pharmacy with help for your prescription medication."
— Apple Maps/Yelp"Without a doubt, the medical staff and the front desk people are some of the nicest and professional people I’ve ever met... They actually listen to their patients."
— WebMDSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Community Matters: Primary Care & Hope Clinic opens second location - Main Street Media of Tennessee — Sep 12, 2025
- From Turnover to Trust: How Primary Care & Hope Built a Culture That Keeps Staff—and Patients—Coming Back — Apr 14, 2026
- Kayla Chavez — Jun 20, 2026
- News Releases from Middle Tennessee State University: [54] More Diabetes Workshops Slated In Rutherford County — Jun 11, 2026
- Chief Executive Officer job with The Hope Clinic | 52849 — Jul 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Murfreesboro
Murfreesboro Medical Clinic & SurgiCenter (MMC) is a private, multi-specialty medical practice based in Murfreesboro, TN, founded in 1949. It operates 12 offices across Tennessee with over 100 physicians in more than 20 departments, offering primary care, specialty treatments, and surgical services. The clinic emphasizes patient resources (medical records, finding doctors, directions) and focuses on convenient access to care. MMC employs about 148 staff and generates around $50 million in annual revenue. If you’re seeking Internal & Family Medicine at MMC, you can contact their main line at 615-893-4480 or visit their offices in Murfreesboro or nearby Shelbyville locations.
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