Audiology | Waukesha, WI - ProHealth Care
Audiology • Muskego, WI • Since 1914
About
ProHealth Care is a nonprofit healthcare provider based in Waukesha, WI, serving the region with a broad range of services. They operate 9 offices in the United States (primarily in Waukesha and surrounding areas) and offer specialty care in neurology and audiology, among other services. Key facts: - Founded 1914; headquartered in Waukesha, WI - Serves Waukesha County with services including emergency/urgent care, clinics, cancer centers, rehabilitation, occupational health, and pharmacies - 1,670 employees; annual revenue around $240 million - Contact: multiple local phone numbers; main hub in Waukesha - Locations include several Waukesha addresses and one in Oconomowoc, WI - Related news: recent expansions and hospital openings (e.g., Mukwonago) and acquisitions within the area If you’re specifically seeking audiology services in or near Muskego (Muskego is near Milwaukee, not explicitly listed in the 9 Waukesha-area offices), ProHealth Care’s network includes audiology under its broader Neurology/Clinic services—best next step is to contact their Waukesha offices or main line to confirm current audiology providers and the nearest Muskego-area appointment options.
Clinic Type
Audiology
Address
N16W24131 Riverwood Drive, Waukesha, WI 53188
Phone
+1-262-696-0808
CustomerRelationsOnlineInquiry1@phci.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ProHealth Care Official Site: 4.8 / 5 (154 reviews (for Dr. Karen Nelson))
- ProHealth Care Official Site: 4.9 / 5 (84 reviews (for Dr. Kimberly Jones))
- Birdeye (Aggregate): 4.8 / 5 (1,895 reviews)
- Yelp: 3.0 / 5 (2 reviews)
Patients praise
- Professional, pleasant, and thorough care from audiologists (specifically Dr. Karen Nelson)
- Effective and attentive clinical interactions once inside the appointment
- Generally high patient ratings for individual providers (e.g., 4.8/5 for Dr. Nelson)
Common complaints
- Long wait times for appointments
- Dissatisfaction with billing and accounting systems, including billing errors and lack of response to inquiries
- Reports of rude, unhelpful, or unprofessional administrative and reception staff
- Communication issues regarding appointment changes or necessary information updates
"Karen Nelson is an excellent audiologist. She is pleasant, efficient and professional."
— ProHealth Care Patient Review"Dealing with ProHealth's accounting and billing systems has been an immensely frustrating experience. It's hard to believe that in today's age of technology, such systemic and consistent errors can persist."
— Patient Review"Had to wait 6 months for this hearing screen. Way to long."
— ProHealth Care Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Kimberly D. Jones, AU - Audiologist in Waukesha, WI — May 14, 2026
- Debbie L. Dixon, MS, CCC-A | Froedtert & the Medical College of Wisconsin — Oct 15, 2025
- Kimberly Beres, AuD | Froedtert & the Medical College of Wisconsin — Jul 23, 2025
- Dr. Gilberto Marquez, MD, Internist | Muskego, WI | WebMD — Jan 23, 2026
- Dr. Gilberto Marquez, MD, Internist - Muskego, WI | Sharecare — Jan 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
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