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Clinic Type

Substance Use Treatment (multi-location group)

Address

1190 East Apple Avenue, Muskegon, MI 49442

Phone

231-737-9840

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Insurance & Payment

  • Medicaid
  • Medicare
  • Private Pay
  • Sliding Scale
  • Financial Aid
  • Military Insurance
  • Financing
  • Free

Private Pay, Medicaid, Medicare, Free, Sliding Scale, Financing, Military Insurance

Languages Spoken

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Awards & Accreditations

  • SAMHSA
  • CARF
  • Joint Commission
  • NAATP

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com / Aggregated review platforms: Varied; Muskegon-area outpatient services often range from approximately 3.2 to 3.3 stars on aggregated review sites (~21 reviews (for Eastside Outpatient Services))
  • Addiction Helpline America: 4.9 stars (102 reviews)
  • WebMD / Vitals (for individual physicians): 4.6 - 5.0 stars (8 - 25 ratings each)
  • CareListings (for skilled nursing/rehab centers): 3.6 stars (50 reviews)

Patients praise

  • Positive feedback for specific counselors, doctors, and nursing staff
  • Some services noted as accessible and effective for methadone treatment or general addiction recovery support
  • High patient satisfaction ratings for individual addiction medicine physicians in the area
  • Appreciation for professional and dedicated staff members in certain programs

Common complaints

  • Long wait times and scheduling issues
  • Concerns regarding privacy during drug testing and general facility operations
  • Complaints about staff professionalism, responsiveness, and communication
  • Reports of inconsistent quality of care and safety concerns in some residential facilities
  • Negative experiences with administrative processes, including insurance and appointment management

"This place saved my life. Id recommend it to anyone who is looking to get help for their addiction."

— Patient review for Muskegon Recovery Center

"I hate this place for one there's a camera and 2 people that can watch you while you drop... really feel like they invaded my privacy."

— Patient review for Eastside Outpatient Services

"I would HIGHLY recommend and refer all my family and friends to him. He is a wonderful, caring professional who has only your best interest at heart."

— Patient review for Dr. James Twesten-Otoole

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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