Hartford HealthCare HealthCenter - Mystic | Backus Hospital | CT
Cardiology • Mystic, CT • Since 1893
About
Summary: Backus Hospital (The William W. Backus Hospital) is a 213-bed, nonprofit acute care community hospital in Norwich, Connecticut, founded in 1893. It is part of Hartford HealthCare and operates outpatient centers in Colchester, Montville, Ledyard, Plainfield, and a Backus Outpatient Care Center in Norwich. The hospital provides inpatient and outpatient services to a large volume of patients annually and is equipped with a Level III trauma emergency department. Headquartered in Norwich, CT, with broader ties to Hartford HealthCare’s East Region. Contact: 860-889-8331. Additional notes: hospital safety accolades (e.g., Leapfrog A grade) and active engagement within Hartford HealthCare’s network.
Clinic Type
Cardiology
Address
100 Perkins Farm Dr, Mystic, CT 06355
Phone
877.707.4442
Kara.Giroux@HHCHealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
—
FAQs
What are the hours for the Hartford HealthCare HealthCenter - Mystic?
The provided page does not include specific opening hours.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Hartford HealthCare Internal Surveys: 4.7 to 4.9 out of 5 stars (based on hundreds of internal surveys) (Hundreds of surveys across different providers)
- Yelp (Hartford HealthCare Medical Group): 1.7 out of 5 stars (141 reviews)
- Birdeye (Backus Hospital): 2.5 out of 5 stars (32 reviews)
- U.S. News & World Report (Backus Hospital): 86% willingness to recommend
Patients praise
- High patient willingness to recommend for hospital procedures
- Good ratings for facilities, staff, and communication in surgical settings
- Specialist providers at the Mystic HealthCenter have high internal survey ratings
- Recognitions for quality in specific hospital procedures
Common complaints
- Difficulty reaching staff or receiving return calls
- Poor communication and responsiveness from the broader medical group network
- Dissatisfaction with corporate policies and billing issues
- Reports of poor experiences in the emergency/urgent care settings
"It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority."
— Yelp review for Hartford HealthCare Medical Group"The nurses and doctors ... have been nothing but kind, respectful, supportive and helpful."
— Birdeye review for Backus HospitalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Backus Hospital Earns An 'A' Hospital Safety Grade from The Leapfrog Group | Norwich, CT Patch — Nov 13, 2025
- Ambulance services ready with backup plans as Gold Star Bridge construction continues – NBC Connecticut — Jun 12, 2026
- UCP Hosts Zoom Info Sessions for Internship Program at Backus Hospital for Young Adults with Disabilities | Norwich, CT Patch — Feb 16, 2026
- UCP Interns Graduate Ready for Competitive Employment | Norwich, CT Patch — Jul 16, 2025
- UCP's Internship Program at Backus Hospital Provides Job Training for Young Adults with Disabilities | Waterford, CT Patch — Jul 24, 2025
Information sourced from the clinic's website as of July 11, 2026.
More cardiology clinics in Mystic
Summary: - NEUROLOGICAL GROUP, P.C. is a private medical practice within Hartford HealthCare’s network, specializing in neurology. - Headquarters and main offices are in New London, CT, with 4 total US offices. - Key details: annual revenue about $24.6M; small workforce (3 employees listed); contact via info@neurogroupnl.com and phone numbers provided. - Related affiliations: connects to Hartford HealthCare’s broader services (walk-in, urgent, virtual care) but the page focuses on Neurological Group, P.C. rather than Mystic-specific locations. - If you’re seeking the Mystic area (100 Perkins Farm Drive, Suite 202) for Hartford HealthCare neurology services, this page confirms Neurological Group, P.C. is a CT neurology practice under the Hartford HealthCare umbrella, but does not list Mystic-based offices. Consider contacting the provided numbers or Hartford HealthCare’s network for Mystic location specifics.
Comparing your options?
See other cardiology clinics in Mystic, or search the full directory by insurance, ratings, and more.