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About

Nacogdoches Memorial Hospital is a private healthcare provider based in Nacogdoches, Texas, founded in 1928. It operates the Cecil R. Bomar Inpatient Rehabilitation Center, the main hospital with 231 patient rooms, an Emergency Room, and eight outpatient care clinics to serve East Texas. The organization employs over 600 healthcare providers and staff (plus about 102 listed employees), offering a range of services including emergency care, surgeries, and cardiac care from its main facility at 1204 N Mound St and affiliated outpatient clinics. Contact: 936-564-4611; website: nacmem.org.

Clinic Type

Chronic Disease Management

Address

1204 Mound St, Nacogdoches, TX 75961

Phone

(936)564-4611

Email

info@nacmem.org

Opening Hours

Monday – Thursday: 8:00 AM – 12:00 PM, 1:00 PM – 5:00 PM Friday: 8:00 AM – 12:00 PM

Telehealth

Not explicitly stated in provided text

Emergency Care

Emergency services not specified

Services Offered

  • Care First Primary
  • Memorial Family Medicine
  • Chronic disease management
  • family medical services for patients of all ages (infants to seniors)
  • routine wellness visits
  • management of chronic conditions
  • mental health, ADHD, anxiety, depression
  • high-quality primary care for patients of all ages
  • acute illnesses
  • long-term health management
  • personalized and comprehensive care
  • routine checkups

Team

  • Dr. James Otto — physician
  • Eduardo Cantu, PA — PA
  • Carla Hairston — FNP
  • Erin Bailey — FNP

Insurance & Payment

  • Medicare
  • Medicaid
  • Blue Cross Blue Shield
  • Aetna
  • Humana
  • TRICARE
  • other commercial insurers

Certain plans are pending enrollment; not in-network with Ambetter, Cigna, Aetna Exchange, or UHC Exchange plans.

private insurance, Medicare, Medicaid, cash, checks, major credit cards

Languages Spoken

  • English
  • Spanish (implied by English & Spanish Speaking Provider in highlights)

FAQs

Clinic Hours

Monday – Thursday: 8:00 AM – 12:00 PM, 1:00 PM – 5:00 PM Friday: 8:00 AM – 12:00 PM

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Facebook (Nacogdoches Memorial Hospital): 78% recommend (552 reviews)
  • US News Health (Nacogdoches Memorial Hospital): 87% recommend (N/A (Patient survey))
  • MDsave (Nacogdoches Memorial Hospital): 4.9/5 (46 reviews)

Patients praise

  • Generally high recommendation rates from patients
  • Praise for individual doctors and nursing staff attentiveness
  • Instances of life-saving care and successful emergency treatments
  • Positive experiences with specific procedures and surgical care

Common complaints

  • Concerns regarding staffing levels and limited resources
  • Reports of long wait times or lack of doctor availability in the ER
  • Negative feedback on cleanliness and professional conduct in some departments

"The staff were great in all areas! Housekeeping, cooks, nurses, techs, doctors! It saddened me to know this hospital lost some of the funding it had so they are working with limited care capabilities compared to other hospitals."

Bell Latrese (via Beauty Texas)

"Dr Jones and the nursing staff was amazing and attentive! They all made her feel very comfortable... There was very little wait time and she was taken care of and on her way home quickly. It was the absolute BEST experience we have ever had for an ER visit or even a Dr visit!"

Tabitha Skinner (via Beauty Texas)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Nacogdoches, TX·Chronic Disease Management

East Texas Community Health Services, Inc. (ETCHS) is a government-affiliated medical practice based in Nacogdoches, Texas, founded in 1987. It provides healthcare services and health education (including diabetes, hypertension, immunizations, opioid information) and operates across four offices in the United States. Key details: - Location: Headquarters in Nacogdoches, TX, with four U.S. offices - Services: Medical care, patient education, eligibility help, new patient intake, immunizations, and health education programs - Contact: Main phone options and email etoutreach@etchc.com - Website: etchc.com - Workforce: 3 employees - Revenue: ~$31.86 million annually - Online presence: modest traffic (≈2,312 monthly visits), bounce rate ~0.3% - Focus: Community health services, education, diabetes and opioid-related information If you’re trying to reach East Texas Community Health Services specifically in Nacogdoches, use the main contact channels listed on their site or request assistance through the outreach email.

VerifiedSince 1987
Nacogdoches, TX·Chronic Disease Management

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