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Clinic Type

Mental Health

Address

Two primary locations in Lynn (TriCity) and Danvers (North Shore)

Phone

800-988-1111; 888-769-5201 (for North Shore CBHC)

Email

info@eliotchs.org

Opening Hours

CBHCs are open 24 hours, 7 days a week

Telehealth

Not explicitly listed

Emergency Care

Available 24/7; urgent and emergency care; crisis stabilization

Services Offered

  • Mental health services
  • Substance use disorder treatment
  • Urgent and emergency services
  • Crisis stabilization
  • Individual therapy
  • Family therapy
  • Care coordination with primary care
  • Case management
  • Recovery coaching
  • Peers
  • Family partners
  • Nurses
  • Holistic behavioral health services
  • Youth services
  • Adults services
  • Children services

Technology & Equipment

  • Evidence-based treatments; suicide prevention model; Collaborative Assessment and Management of Suicide ( CAMS)

Team

  • Not specified, Not specified — Therapists and psychiatrists; case managers, recovery coaches, peers, family partners, nurses and more

Insurance & Payment

  • MassHealth
  • Medicaid
  • Other health insurances
  • No health insurance (urgent and emergency care)
  • Children, adults and families with other health insurances or no health insurance can receive urgent and emergency care
  • other health insurances or no health insurance (urgent and emergency care available)

CBHCs accept MassHealth; other insurances accepted for urgent and emergency care; eligibility stated for MassHealth and other insurances.

Not explicitly listed, not specified in text

Financing: Not explicitly listed

Savings plan: Not explicitly listed

Languages Spoken

  • Spanish
  • Other languages as needed (multiple languages)
  • Spanish (services available in Spanish and other languages when needed)
  • other languages as needed

Pricing

  • Not explicitly listed

FAQs

What is CBHC?

Community Behavioral Health Center; a one stop shop for substance use and mental health treatment programs including urgent and emergency services, crisis stabilization, therapy and care coordination with primary care.

What does CBHC stand for?

Community Behavioral Health Center.

Who can be served by CBHCs?

Youth, families, and adults seeking mental health and substance use treatment.

Are CBHC services available 24/7?

Yes, CBHCs are open 24 hours, 7 days a week.

Where are the CBHCs located?

Tri City Area CBHC, Lynn: 95 Pleasant St, Lynn, MA 01901; North Shore CBHC, Danvers: 75 Sylvan Street, Building C, Danvers, MA 01923.

How do I contact the CBHCs?

Call 800-988-1111 for primary information; local phone numbers provided above; email info@eliotchs.org.

Commitments

  • Not explicitly listed

Awards & Accreditations

  • not specified

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye / Google / Rehab.com: Approximately 2.8 to 3.2 stars (36-37 reviews (combined/varied sources))

Patients praise

  • Some clinicians are described as trauma-informed and culturally competent
  • Specific therapy groups, such as DBT, have been noted as very helpful by some patients
  • Some individual therapists are highly praised for being caring, supportive, and professional

Common complaints

  • Long wait times in waiting rooms
  • Reports of unprofessional, unkind, or harmful staff interactions
  • Difficulties with medication management and communication with providers
  • Perceived lack of urgency or responsiveness to urgent needs and crises
  • Challenges with appointment scheduling and administrative follow-up

"These clinicians are extremely trauma informed and culturally competent. I feel no judgement when speaking with them. The level of care I’ve received here is amazing."

Patient review via Birdeye/Rehab.com

"Terrible place to take your child. After waiting for 2 hours in the waiting room we were told to do a virtual visit instead."

Patient review via Birdeye/Rehab.com

"I have been talked down to by receptionists, had to call over and over to have prescriptions filled, had to get [external] prescriptions filled because they ignore my calls for refills... Our practitioners have been lovely, they're clearly overworked and burdened by the general chaos of the agency."

Patient review via ABA Navigator

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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