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Clinic Type

Urgent Care

Address

Phone

+1-972-745-7500

Email

uccmedicalrecords@hcahealthcare.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

CareNow Virtual Care available

Services Offered

  • Urgent care centers
  • Walk-in clinics
  • In-clinic pharmacy (select locations)
  • CareNow Virtual Care/Telemedicine
  • Pediatric urgent care
  • Immunizations
  • Laboratory testing
  • X-rays
  • EKG
  • Drug testing
  • STI screenings
  • Pregnancy testing
  • Sports physicals
  • UTI testing
  • COVID-19 testing
  • HIV screenings
  • Occupational medicine
  • Laceration repair
  • Allergy testing/medications (implied by list)
  • Diagnostic testing (general)

Technology & Equipment

  • EKG
  • X-ray
  • COVID-19 testing equipment
  • Immunizations equipment
  • Laboratory testing equipment

Insurance & Payment

Walk-in, In-clinic pharmacy options (select locations), Virtual visits (CareNow Virtual Care)

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Ascension Saint Thomas Urgent Care - Donelson: 4.7 stars (1,362 reviews)
  • CareNow Urgent Care - Bellevue: 4.8 stars (1,122 reviews)
  • Ascension Saint Thomas Urgent Care - Hermitage: 4.8 stars (1,485 reviews)
  • Concentra Urgent Care: 4.2 stars (1,284 reviews)

Patients praise

  • Convenience and accessibility for minor illnesses and injuries
  • Friendly, kind, and patient staff, particularly when dealing with families or elderly patients
  • Efficient online check-in processes that minimize waiting room time
  • Professional and knowledgeable medical providers (PAs, NPs, and doctors)
  • Clean and well-maintained facilities

Common complaints

  • Billing and insurance disputes, including unexpected charges and difficulties with payment processing
  • Long wait times, sometimes extending for several hours
  • Staff professionalism issues, including reports of rude or unhelpful front desk personnel
  • Potential for misdiagnosis due to the fast-paced nature of urgent care visits
  • Risk of exposure to contagious illnesses in shared waiting areas

"This is the only urgent care I have been to where I have had a pleasant experience. We always feel very comfortable there... it's like having a second trusted doctor for us."

Ascension Saint Thomas Urgent Care - Donelson Review

"Absolutely the worst urgent care out there. Unless you don't mind 3 to 5 hour waits, rude staff, and payment up front to wait that long."

Concentra Urgent Care Review

"I loved that they texted me when they were ready for me so I could wait at home and not in the waiting room."

CareNow Urgent Care - Downtown North Gulch Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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