New Albany Dentist - Charlestown Road Dental - Dentist New ...
Dentistry • New Albany, IN
About
Charlestown Road Dental, LLC is a single-dentist general practice led by John I. Mason in New Albany, IN. The office operates from 3739 Charlestown Rd, New Albany (HQ) and another address in the same location. Key details: - Services: General dentistry (dental procedures) - Contact: Phone numbers include (812) 944-8756 - Workforce: 1 employee; affiliated with Heartland Dental; alumni go to Mortenson Dental Partners - Online presence: Small practice with about 239 monthly visits; low bounce rate (0.6%) - NAICS/SIC: 621210, 6212; Categories include healthcare, dental, New Albany - Availability: 2 offices listed (both at Charlestown Rd, New Albany, IN 47150)
Clinic Type
Dentistry
Address
Charlestown Road, New Albany, IN
Phone
812-944-8756
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Opening Hours
8:00 am-4:00 pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
Do you provide interpretation services?
WE DO NOT DISCRIMINATE... WE PROVIDE FREE INTERPRETATION SERVICES TO PEOPLE WHOSE PRIMARY LANGUAGE IS NOT ENGLISH TO EFFECTIVELY COMMUNICATE WITH OUR PATIENTS
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5/5 (318 reviews (Birdeye))
- Yelp: Not explicitly stated as an average, limited reviews (14 reviews)
Patients praise
- Friendly, warm, and caring staff
- Praise for specific dentists, particularly Dr. Watts and Dr. Mason
- Thorough explanations of treatment plans
- Positive experiences with painless procedures such as extractions and root canals
Common complaints
- Issues with communication and technical questions responsiveness
- Difficulty scheduling urgent care or emergency appointments
- Reports of long wait times or poor office coordination
"Dr. E and his staff are awesome the last 2x I've been there and today was 3rd time my first root canal was better than I expected him and alma did great job making me feel at ease and getting me thru it."
— Birdeye user review"He's so good and will spend as long as it takes to get it just right. I won't lie I was considering finding a new dentist but I'll always go to him."
— Patient testimonial regarding Dr. Watts"If it were possible I would rate this ZERO stars. I do not recommend this facility, largely due to a refusal to properly communicate with patients."
— Negative user review regarding communication issuesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Digital Impressions New Albany, IN | Kirchner Dental — Jun 30, 2026
- WhiteRock Dental Lab - New Albany — Mar 10, 2026
- Comfort Zone New Albany, IN | Kirchner Dental — Oct 15, 2025
- Gum Disease Prevention New Albany, IN | Kirchner Dental — Feb 15, 2026
- Bite Out of Summer New Albany, IN | Kirchner Dental — Jul 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
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