Baptist Health Primary Care – New Albany I
Primary Care • New Albany, IN • Since 1953 • 1 location in New Albany, IN locations
About
Baptist Health Floyd (Floyd Memorial Hospital and Health Services) is a nonprofit regional hospital in New Albany, Indiana, founded in 1953 and now part of Baptist Health System. Key details: - Location: 1850 State Street, New Albany, IN 47150 (HQ) - Type: Nonprofit hospital within Baptist Health System, KY & IN - Size: ~81 employees at Floyd site; claims a larger regional medical staff (>600 physicians) and over 2,000 associates across the system - Services: Broad hospital categories including emergency care, diagnostic imaging, orthopedics, heart and vascular, cancer, neurology, maternity (birthing), rehab, sleep disorders, and more - Designations: Pathway to Excellence designation for nursing services - History/Context: Acquired by Baptist Health System in 2016; operates under Baptist Health Floyd branding - Contact: Main phone 812-944-7701 If your focus is Baptist Health Primary Care in New Albany specifically: - The page represents Floyd Memorial Hospital (Baptist Health Floyd) as the broader hospital system in New Albany; exact primary care clinic details aren’t listed here. For Baptist Health Primary Care locations in New Albany, you may want to search for “Baptist Health Primary Care New Albany” or visit the Baptist Health Floyd site for a dedicated primary care office listing.
Clinic Type
Primary Care
Address
1919 State Street, Suite 446, New Albany, IN 47150
Phone
(Not provided)
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Opening Hours
Monday–Friday 8:00 AM – 4:00 PM; Saturday Closed; Sunday Closed
Telehealth
Available (Scheduled Video Visits)
Emergency Care
Emergency care available
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered at Baptist Health Primary Care - New Albany I?
Primary care services including physical exams, well visits, vaccinations and immunizations, and management of common acute and chronic conditions.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.6 out of 5 (7 reviews)
- Baptist Health official provider page (Janet K. Hollis): 4.9 out of 5 (190 ratings)
- Baptist Health official provider page (Jessica Lea Lewis): 4.8 out of 5 (111 ratings)
Patients praise
- providers who are described as thorough, attentive, and good listeners
- efficient and friendly office staff in some instances
- high numerical patient satisfaction ratings for specific individual providers (e.g., 4.8/5)
Common complaints
- concerns about provider bedside manner or dismissiveness
- reports of misdiagnosis or failure to order necessary tests
- frustration regarding physician availability or refusal to accept new patients
- complaints about administrative processes and patient dismissal after filing grievances
"She takes her time and listens, she explained to your understanding, she genuinely concerned about you... She is a 5 star to me and my husband."
— Healthgrades user review for Janet Hollis, NP"my dr retired... and the dr who was supposed to take over for him, dr bicker, refused to take me as a patient when i needed serious medical help."
— Birdeye user review for Baptist Health Medical Group Primary Care"Janet misdiagosed FIVE fractures in my husbands back as sciatica and sent him home to do yoga instead of ordering an MRI... She misdiagosed pneumonia as the common cold."
— Healthgrades user review for Janet Hollis, NPSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Alyssa N. Smith - Nurse Practitioner in New Albany, IN — May 14, 2026
- Close to Home: Receive Excellent Health Care in Southern Indiana - Livability.com — Sep 27, 2025
- Janet K. Hollis, NP - Nurse Practitioner in Madison, IN — May 14, 2026
- Dr. Alfonso A. Cervera, MD - Hematologist-Oncologist in New Albany, IN — May 14, 2026
- Dr. Anna M. Fisher, MD - Family Medicine Doctor in New Albany, IN — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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