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About

Summary: High Point & Affiliated Organizations (also known as High Point Treatment Center or High Point) is a nonprofit outpatient and residential health care provider focused on preventing and treating substance use disorders and mental illness. Headquartered in New Bedford, MA (72 Kilburn Street), it offers a full continuum of services across multiple campuses, including inpatient, outpatient, detox, residential programs, shelter and housing supports, opioid treatment, and community-based services. The organization operates four offices in the United States (New Bedford HQ in New Bedford, MA; Plymouth, MA; Brockton, MA; and another New Bedford location) and serves children, adults, and adolescents. Founded in 1996, it employs about 219 staff and reports roughly $10 million in annual revenue. Contact: 508-830-1234 or 508-638-6022.

Clinic Type

Substance Use Disorder Treatment

Address

108 North Front Street, New Bedford, MA 02740

Phone

774-628-1000

Email

ipaep@hptc.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

The Mobile Crisis Intervention (MCI) services are outpatient services provided to patients experiencing a behavioral health emergency (Crisis). Patients are provided brief intervention through evaluation, assessment, medication management, and aftercare coordination with the goal of stabilization of psychiatric symptoms.

Services Offered

  • Inpatient
  • Outpatient
  • Residential
  • Community-based
  • Administrative
  • Prevention
  • Graduate houses
  • Meadowbrook Brockton Opioid Treatment Program (OTP)
  • New Bedford Opioid Treatment Program (OTP)
  • Behavioral health crisis services
  • Plymouth opioid treatment program (OTP)
  • Opioid treatment program (OTP)
  • Detoxification Unit
  • Clinical Stabilization Services (CSS)

Technology & Equipment

  • Medication Assisted Treatment (methadone, buprenorphine, or naltrexone)
  • In-house commitment (AA/NA) groups
  • 24-hour nursing care
  • psychiatric services
  • counseling programs

Team

  • High Point New Bedford interdisciplinary treatment team, Psychiatrists, physicians, RNs, LPNs, licensed social workers, licensed mental health and substance use disorder clinicians — Interdisciplinary treatment team

Insurance & Payment

—

Languages Spoken

—

FAQs

What services are available at High Point New Bedford?

Detoxification Unit, Clinical Stabilization Services (CSS), New Bedford Behavioral Health Urgent Care (BHUC) Outpatient Services, Opioid Treatment Program (OTP), and other outpatient behavioral health services are offered throughout Bristol and surrounding areas.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehabs.com (WATC listing): Overall Rating 3.1/5 (16 reviews) (16 reviews)
  • Recovery.com (Outpatient listing): 3.2 average (32 reviews) (32 reviews)
  • Drugabuse.com (WATC listing): Overall Rating 3.1/5 (16 reviews) (16 reviews)
  • Findrecoverycenter.com (Outpatient): 3.3 (17 reviews) (17 reviews)
  • Recovery.com (WATC page): 2.8/5 (17 reviews) (17 reviews)

Patients praise

  • Some staff are described as caring, dedicated, and going above and beyond
  • Some reviewers describe the program as providing help/“AMAZING CARE” or that it can save your life
  • Some mention learning life skills and having psychoeducation/recovery skills (transitional support page)

Common complaints

  • Facility/building cleanliness issues (dirty/filthy, foul smells, bugs/mice mentioned)
  • Poor communication/access problems (phone not answered, rude receptionist, appointments faux-booked)
  • Perceived lack of medical staffing/follow-up and/or callous/disrespectful interactions
  • Some describe the experience as a “worst place,” recommending it should be shut down

"“WATC was absolutely disgusting. Bathrooms/ showers were foul, the facility smelled awful …”"

— Rehabs.com listing for the New Bedford Complex Women’s Addiction Treatment Center (WATC)

"“Dirty nasty employee turnaround like crazy. Worst place. Should be closed. Money grabbing no service dump.”"

— Findrecoverycenter.com page for High Point Outpatient

"“Staff is caring dedicated and go above and beyond. … AMAZING CARE.”"

— Findrecoverycenter.com page for High Point Outpatient

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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