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About

CarolinaEast Health System, based in New Bern, NC, offers comprehensive orthopedic services through CarolinaEast Orthopedics & Sports Medicine. The system includes a wide range of care (inpatient/outpatient) and is anchored by the flagship CarolinaEast Medical Center in New Bern. The orthopedics program focuses on advanced foot and ankle surgery among other musculoskeletal specialties, supported by a large medical staff and affiliated rehabilitation services. If you’re specifically seeking orthopedic care in New Bern, contact CarolinaEast Orthopedics & Sports Medicine for board-certified, fellowship-trained specialists and access to related imaging, physical therapy, and rehabilitation services within the same health system.

Clinic Type

Orthopedic Care

Address

New Bern, North Carolina 28560, US

Phone

252.634.2676 (New Bern) and 910.353.4500 (Jacksonville)

Email

cehsinfo@carolinaeasthealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Orthopedics
  • Sports medicine
  • Joint replacement
  • Physical & Occupational Therapy
  • Hand and wrist therapy
  • Occupational therapy
  • Physical therapy
  • X-rays
  • Pre-surgical evaluations

Technology & Equipment

  • X-ray imaging available in clinics
  • Joint replacement procedures
  • ACL repair
  • Hip replacement
  • Knee replacement
  • Medial patellofemoral ligament repair
  • Shoulder replacement
  • Wrist surgery
  • Hand surgery
  • Elbow surgery

Team

  • CarolinaEast Orthopedics–New Bern — Orthopedic practice location
  • CarolinaEast Orthopedics–Jacksonville — Orthopedic practice location

Insurance & Payment

Languages Spoken

FAQs

Do I need a referral to schedule a consultation?

You don't need a referral to schedule a consultation at one of our two convenient locations.

Awards & Accreditations

  • Top 10 percent of hospitals in the nation for medical excellence in joint replacement and patient safety in overall orthopedic care by Comparion Medical Analytics
  • Women's Choice Award for America's Best Hospitals for Orthopedics (including 2023)
  • Excellent patient satisfaction scores in Press Ganey surveys
  • Top 10% of hospitals in the nation for medical excellence in joint replacement and patient safety in overall orthopedic care by Comparion Medical Analytics
  • Women’s Choice Award for America’s Best Hospitals for Orthopedics (including 2023)
  • Excellent patient satisfaction scores in Press Ganey surveys of discharged patients

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals (Dr. William Wheatley): 4.6/5 stars (based on 16 ratings) (4 written reviews)
  • Vitals (Dr. Kristin Hedge): 3.8/5 stars (based on 15 ratings) (8 written reviews)
  • Healthgrades (CarolinaEast Medical Center): 75% recommend (8% higher than national average) (N/A)

Patients praise

  • Highly performing orthopedic surgery procedures like hip and knee replacements
  • Recognition for outpatient orthopedic surgery excellence
  • Some individual surgeons receive high patient ratings for thoroughness and clear communication

Common complaints

  • Long wait times for appointments and in-office visits
  • Dissatisfaction with insurance handling and billing communication
  • Difficulty reaching the office by phone
  • Isolated reports of poor treatment outcomes or perceived lack of follow-up care

"I have found Dr. William Wheatley and his staff to be outstanding in every phase leading up to, and after my current left shoulder replacement surgery."

Vitals Review

"Over 2 hour wait. Absolutely unacceptable."

WebMD Review

"Showed up at 1:30 for my 1:45 appt., did not see the doctor until 3:20."

Vitals Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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