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Clinic Type

Behavioral Health and Psychiatry

Address

3016 Independence Drive Suite 105 New Braunfels, TX 78132

Phone

Not provided in extracted text

Email

info@elliementalhealth.com

Opening Hours

Mon-Fri: 9AM to 6PM

Telehealth

Available (in-person or online as stated)

Services Offered

  • Mental health therapy
  • Psychiatry/Medication Management
  • Group therapy
  • Counseling services
  • In-person therapy
  • Online therapy

Technology & Equipment

  • Online therapy platform
  • In-person therapy facilities

Team

  • Director, Ph.D. in Psychology; Licensed Professional Counselor-Supervisor; National Certified Counselor — Director of Ellie Mental Health New Braunfels

Insurance & Payment

  • Aetna
  • Ambetter
  • Blue Cross Blue Shield
  • Cigna/Evernorth
  • Compsych
  • Deer Oaks EAP
  • Interface Behavioral Health
  • Medicare
  • Optum
  • Self Pay
  • Sliding Scale Fee
  • TMHP
  • Tricare East Region

Not specified beyond list of accepted insurances; some services may be self-pay or sliding scale.

Self Pay, Sliding Scale Fee, Insurances accepted as listed, Insurance accepted (as listed)

Languages Spoken

  • English

Pricing

  • Not specified

Current Offers

Not specified — null

FAQs

What services are offered at the New Braunfels clinic?

Mental health therapy services including Psychiatry/Medication Management and group therapy; compassionate care in person or online.

What are the clinic hours?

Mon-Fri: 9AM to 6PM

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Tebra: 5.0/5.0 (269 reviews)
  • Birdeye: 4.2/5.0 (25 reviews)
  • Birdeye: 2.7/5.0 (65 reviews)

Patients praise

  • Patients feel heard and understood by specific providers
  • Appreciation for compassionate and knowledgeable therapy services
  • Effective medication management and personalized care experiences
  • Professional and patient-focused office staff experiences reported by some clients

Common complaints

  • Issues with billing practices and unexpected charges
  • Reports of unprofessionalism or rudeness by front desk staff
  • Concerns about therapist turnover and lack of consistency in care
  • Dissatisfaction with communication regarding policy changes or medication management
  • Challenges with insurance processing and refund requests

"Dallas and the whole staff are fantastic! The care of the patient comes first and I feel like not only does she listen but I am heard. She helps me succeed in life."

Review for Affective Mental Wellness LLC

"My counseling sessions with Jay Jeter and comfortable. Jay is extremely pragmatic and could tell that he genuinely cares about your well-being, instead of 'processing' you like a product on a conveyor belt."

Review for Riverbend Counseling

"Therapist was great but the billing is ridiculous. The office requests you sign a form so they can draft your co pays. They definitely draft but draft whatever they want without letting you know in advance."

Review for New Braunfels Counseling Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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