Hartford HealthCare Medical Group
Internal Medicine • New Britain, CT • Since 2006
About
The Hospital of Central Connecticut (THOCC) is a nonprofit, 414-bed acute-care teaching hospital system in Connecticut, part of Hartford HealthCare. It operates across New Britain and Southington with a focus on primary and specialty care, plus extensive related services through the larger health system (cancer, heart/vascular, neuroscience, orthopedics, urology, rehabilitation, senior care, home care, and an accountable care organization). THOCC emerged from the 2006 merger of New Britain General and Bradley Memorial and roles as a community teaching hospital within a comprehensive regional network. Locations include New Britain and Southington, CT. Contact: main lines 860.224.5011 or 860.276.5000.
Clinic Type
Internal Medicine
Address
100 Grand Street, New Britain, Connecticut 06050, US
Phone
877-707-4442
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered at Hartford HealthCare Medical Group Internal Medicine/primary care?
Primary care services for adults, children, and adolescents, including medical management of chronic conditions, physicals and prevention screening, sports and school physicals, vaccinations, health counseling, and travel medicine.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (reported via third-party analysis): 2 out of 5 stars (overall patient satisfaction) (986 patient surveys collected)
- Facebook: 80% recommend (877 reviews)
- hospitalsandclinics.com (Google-based): 3 out of 5 stars (overall hospital rating) (360 reviews)
Patients praise
- Cleanliness is noted as a relative strength by some patients
- Some patients report good nursing care
Common complaints
- Poor communication from staff and doctors
- Long wait times in the emergency department
- Difficulty with billing and insurance coverage issues
- Low patient satisfaction ratings for quietness and responsiveness
"Terrible. On multiple occasions HHC has billed me for the discount applied after my insurance."
— Better Business Bureau (BBB) review"Very incompetent staff and facility. Had a physical therapy appointment, that the insurance declined to cover. Spent 4-5 hours on the phone with the insurance and CENTERAL CONNECTICUT HOSPITAL..."
— Yelp review (via Yahoo Local)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Hospital of Central Connecticut | thocc.org | The Hospital of ... — Jul 11, 2026
- Dr. David Louisia, MD - Internal Medicine Physician in New Britain, CT — May 14, 2026
- Hartford HealthCare | Hartford HealthCare | CT — May 8, 2026
- New Britain - 1 Lake Street - Starling Physicians — Jan 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in New Britain
Oak Street Health New Britain is a primary care clinic located at 179 Columbus Blvd in New Britain, Connecticut, specializing in care for Medicare patients. The clinic offers primary care, chronic condition management, wellness and preventive care, immunizations, laboratory testing, specialty care referrals, and mail-order prescriptions, with in-person, phone, and video visits available Monday through Friday from 8am to 5pm.
Starling Physicians in New Britain offers Internal Medicine services as part of their network of 27 specialties across 8 U.S. locations. The New Britain site is among their Connecticut offices and provides coordinated care through a dedicated team of doctors and staff. They emphasize personalized, comprehensive care and offer patient tools such as online record requests to support care plans. Contact details for the New Britain location (as part of Starling Physicians) are available on their site. If you need specific Internal Medicine providers at the New Britain location or appointment options, I can look up the current list of physicians and hours.
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