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Clinic Type

Family Medicine

Address

152 Wittenbraker Avenue, New Castle, IN 47362

Phone

765-521-0890

Email

info@hchcares.org

Opening Hours

Monday - Friday: 7:30 am - 5:00 pm; Closed Saturday and Sunday

Emergency Care

Yes

Services Offered

  • Primary care
  • Family medicine
  • Internal medicine
  • Pediatrics
  • Orthopedics
  • Laboratory services
  • Imaging/Radiology
  • Pharmacy
  • Pulmonary/Respiratory
  • Sleep care
  • Therapy/Rehabilitation
  • Urology
  • Wound care
  • Obgyn
  • Podiatry
  • Pain management
  • Infectious disease management
  • Allergy/Asthma care
  • Emergency services/immediate care
  • General surgical services
  • Heart/vascular
  • Hospice
  • Home health

Insurance & Payment

Languages Spoken

  • English

FAQs

What should I bring to my appointment?

Find out what to bring to your appointment, how early to arrive, rescheduling notice requirements, and more.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • BirdEye: 4.8 out of 5 stars (221 reviews)
  • Google Maps (via top-rated.online): 2.60 out of 5 stars (636 reviews)
  • Facebook: 92% recommend (28 reviews)

Patients praise

  • Some individual providers are noted for being attentive and taking time to answer patient questions
  • The office staff is occasionally described as nice or friendly in some reports
  • Convenient location and availability of services for various ages including pediatrics

Common complaints

  • Difficulty scheduling same-day appointments or getting timely access to care for acute illnesses
  • Reports of rude or unhelpful front-desk and reception staff
  • Concerns regarding wait times and inconsistent provider interaction, including perceived dismissiveness
  • Instances of perceived lack of thoroughness in medical evaluations

"After explaining everything going on the very rude receptionist had the nerve to say 'Sorry lady your not the only one with a sick kid. Call back next week'."

Patient review via seeic2019.es

"They don't seem to be able to diagnose a problem without seeing you multiple times. Also, the biggest issue, they can never see their patients same day."

Patient review via new-castle-indiana.uscompanies.net

"As first time parents we have questions about everything Dr Underhill takes the time to answer no matter how silly the question."

Patient review via seeic2019.es

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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